Mega Menu issues with Employee Center Pro

[EGolanowski]

The mega menu seemed to be working before updating our plugins to Employee Center Pro and now I cannot get the mega menu to show. I have the taxonomy active and have tried cloning it and associating the cloned taxonomy but it is not working. I only see 'More, Org Chart and Chat' as options and 'More' does not even function. Not sure where to go to check on this further. I can't add menu items through the portal > main menu > related list items like I have read about either.

[Rob Sestito]

Hello,

If you go back to your taxonomies, do you have several that are active?

If multiple are active, try setting only the newer one to true.

Within the active taxonomy that you are using, which child topic is set to active?

Within the child topic from there, go into it and see if you have all your connected content connected.

If you upgraded to the new EC pro, I think that means you will be using a new taxonomy and may need to connect things again into a new Mega Menu.

I am currently migrating our HR portal from Employee Service Center over to Employee Center Pro. And I have had to connect all our content within the new taxonomy to create the Mega Menu.

Hope some of this helps - if you get more info once looking into the above recommended, let us know if you need more help beyond that.

Cheers,

-Rob

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[EGolanowski]

Thanks so much for the reply! I have two active taxonomies so I will try to turn one to false and see if that helps.

I have connected content and this makes it show up in 'Popular Topics' but is not impacting the menu - I still only see the 3 options 'More, Org Chart and Chat'.

I also found that applying the taxonomy seems to be overriding my availability settings for users and allowing users to see catalog items they should not have access too. Have you had this experience as well?

[EGolanowski]

I tried deactivating one of the taxonomies and am still having the same issues.

[MananJ]

I had similar issue......try this - 

Problem Overview

Custom Taxonomy Issue: After replacing the Out-of-the-Box (OOB) "Employee" taxonomy with a custom "Test" taxonomy, it wasn't reflecting in the mega menu of esc portal, it appeared blank.

Steps to Resolve the Issue -

1. Sync Hierarchies:

Navigate to Advanced Portal Navigation module and open that record which is active.

Click on "sync hierarchies".

Sync Hierarchies: This function is crucial as it ensures that your changes (like new taxonomies) are reflected in the portal hierarchy. It executes the sync process to update the portal's data structure with your new taxonomy.

2. Activate Menu Titles:

Activate Relevant Menu Titles: Ensure that the menu titles associated with your new taxonomy are activated (if you have created nested menu items, then sync and activate each one of them). This step is essential to ensure that the changes are visible in the mega menu.

3. Refresh the Portal: Reload the portal to check if your custom taxonomy appears as expected.
Kindly mark this as helpful if it resolves your issue