Migration from Service Portal to Employee Center issues.

[Vaishnavi35]

Hi,

We have migrated from Service Portal to Employee Center.

I have two modules created under Self-Service Portal, Self-Service -> IT Portal (/sp) & Self-Service ->EHS Portal(/ehs)

We have Employee Center (/esc)module under Self-Service Application.

I have changed the Link Type in both Modules so that whenever any user clicks on it , it should open employee center

But when I click on the IT Portal (which is under Favorites), it opens service portal (/sp one) and not employee center.

But when I click on IT Portal which is under Self-Service Application it opens employee center.

Please help me on how to correct the Favorites one? so that it opens employee center and not service portal?

Thanks,

Vaishnavi

[Community Alums]

Hi @Vaishnavi35 ,

You can try:

Link Type: URL(From Arguments)

Arguments: /esc

Window name: _esc

[Vaishnavi35]

Hi Sandeep,

As you can see in the screenshots I have already done that but the one marked as Favorite still opens service portal and not employee center.

[Community Alums]

Hi @Vaishnavi35 ,

As i mentioned on my answer previously, you have a different Argument, please use "/esc" nothing else.

and Window name: _esc.

[Vaishnavi35]

Hi Sandeep,

I have changed it as you have mentioned but still it does not work.

When I click on the favorites one it does not open employee center

but when I click on Self-Service -> IT Portal it does open Employee center

Thanks,

Vaishnavi