Migration from Service Portal to Employee Center issues.

[Vaishnavi35]

Hi,

We have migrated from Service Portal to Employee Center.

I have two modules created under Self-Service Portal, Self-Service -> IT Portal (/sp) & Self-Service ->EHS Portal(/ehs)

We have Employee Center (/esc)module under Self-Service Application.

I have changed the Link Type in both Modules so that whenever any user clicks on it , it should open employee center

But when I click on the IT Portal (which is under Favorites), it opens service portal (/sp one) and not employee center.

But when I click on IT Portal which is under Self-Service Application it opens employee center.

Please help me on how to correct the Favorites one? so that it opens employee center and not service portal?

Thanks,

Vaishnavi

[Mark Roethof]

Indeed you need to update that from /sp to /esc
Though what about other links than favorites? For example links in knowledge articles? In description of catalog items? Or on your sharepoint? Which all go to /sp, shouldn't those also going to /esc?

Perhaps you should go for a redirect?

Have you also setup page route maps?

Kind regards,
Mark

[Vaishnavi35]

/esc and /esc?id=ec_dashboard both work.

Links in description should be changed. If you have any catalog item where clicking on a variable will route to other catalog items I have manually changed them.

I have not setup page route maps?

How do I go for a redirect? If you can please help me I would be grateful.

Thanks,

Vaishnavi

[Mark Roethof · Accepted solution]

For redirect an option might be:
- 2021-09-27 - Article - Redirect (inactivate) Service Portal, e.g. from /sp to /esc

Also other ways possible, though this is one I've been using.

Kind regards,
Mark

[Vaishnavi35]

Thank you for the help Mark. It worked! 🙂

If you can help me on this issue please? My code seems to not work.

https://www.servicenow.com/community/itsm-forum/issues-with-close-of-ritm-s-and-catalog-tasks/m-p/25...