Migration from Service Portal to Employee Center issues.

[Vaishnavi35]

Hi,

We have migrated from Service Portal to Employee Center.

I have two modules created under Self-Service Portal, Self-Service -> IT Portal (/sp) & Self-Service ->EHS Portal(/ehs)

We have Employee Center (/esc)module under Self-Service Application.

I have changed the Link Type in both Modules so that whenever any user clicks on it , it should open employee center

But when I click on the IT Portal (which is under Favorites), it opens service portal (/sp one) and not employee center.

But when I click on IT Portal which is under Self-Service Application it opens employee center.

Please help me on how to correct the Favorites one? so that it opens employee center and not service portal?

Thanks,

Vaishnavi

[Syed30]

Try doing these steps.

1. Open configuration settings for the Favorites section in your Self-Service Portal.
2. Locate the link or URL associated with the IT Portal module within the Favorites section.
3. Edit the link or URL to point to the Employee Center (/esc) instead of the Service Portal (/sp).
4. Save changes to update link configuration

Check module configuration: Double-check the module configuration for the IT Portal under the Favorites section. Ensure that the Link Type is set to "URL (From Arguments)" and the Arguments value is "/esc".  Try testing in different browser. Hope this helps.

[Vaishnavi35]

Hi Syed,

Can you help me navigate to configuration settings for the favorites section please?

Thanks,

Vaishnavi

[Mark Roethof]

Hi there,

Open table:

sys_ui_bookmark

Kind regards,
Mark

[Mark Roethof]

Hi there,

I haven't reproduced, though I think you actually need to update the favorites of people also. So navigate to the sys_ui_bookmark table, and look for the favorites concerned and update the URLs.

Kind regards,
Mark

[Vaishnavi35]

Hi Mark,

Thank you for the help.

Here I just need to update the URL with "/esc" or "/esc?id=ec_dashboard" ??

So I think I need to manually update in PROD after Go-Live because there can be many other users who might have marked as favorite correct?

Thanks & Regards,

Vaishnavi