Missing search bar in 'Homesearch' widget

[Shanice Mckenzi]

Hello,

I am able to see the widget, however the actual search bar is missing. Any suggestions on how to enable this?

[Sagar Pagar]

Hi @Shanice Mckenzi,

Can you share some screenshots to get some idea? may be check is it disabled via instance options or else.

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[jonsan09]

It could be related to this issue: KB1629628 (https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=5fe7982b97c4c2908a073cbe2153af34)