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05-29-2024 08:58 PM
Good day everyone,
Just looking to get assistance on where I can locate a problem I'm having. At this time, in both Service Portal and Employee Center, the catalog items that are manually built and as well pre-built ones are not showing the Title of the catalog item. I've attached a couple of screenshots from both SP & ESC and then 1 shot from PDI. Not sure where I should begin to look.
There was an issue with the instance, but was able to revert files in error however, this I'm having difficulty in locating.
Much appreciate your assistance.
Solved! Go to Solution.
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05-30-2024 07:32 AM
Thank you @Mark Manders for your reply. Yes all fields were correctly filled out identical to PDI.
Your comment helped me push further in investigating issues and I it was related to dictionary records that were changed. Once this was reverted and back to OOTB configuration, all has been restored within the Portals.
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05-30-2024 12:54 AM
Can you also share a screenshot of the items themselves? Is the 'name' field filled? It's not a mandatory field, so that could be the issue.
And what was the 'issue with the instance'. Was that related?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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05-30-2024 07:32 AM
Thank you @Mark Manders for your reply. Yes all fields were correctly filled out identical to PDI.
Your comment helped me push further in investigating issues and I it was related to dictionary records that were changed. Once this was reverted and back to OOTB configuration, all has been restored within the Portals.
