My user experience analytics dashboard opens a blank tab?

Alice Hill · ‎04-21-2022

I have installed the 'service portal analytics' plugin and have enabled tracking as specified in step 11 of 'Migrate to Employee Center from Service Portal' steps and the 'Employee Center Academy: User Experience Analytics' youtube video.

When I go to the user experience analytics dashboard in the filter navigator it opens a blank tab.

It is the same on my PDI. Does anyone know what I'm missing?

Alice Hill · ‎06-01-2022

Hi Rob,

It turned out to be an ad blocker that was blocking it. I added the URL as a trusted sited and then it worked.

Hope this works for you!

View solution in original post

BK22 · ‎05-31-2022

Hi Alice,

Did you find a solution to this issue?? I'm having the same problem.

Alice Hill · ‎06-01-2022

Hi Rob,

It turned out to be an ad blocker that was blocking it. I added the URL as a trusted sited and then it worked.

Hope this works for you!

Rob Sestito · ‎06-01-2022

Oh wow - That is a first for me hearing about an ad-blocker was blocking your portal. But, there is a first for everything in life. haha

Glad you got to figure it out - I would say to just mark your own answer as the correct answer for your post, that way it closes it out.

Good luck with the rest of the portal!

Cheers,

-Rob