Need help on Surveys on virtual agent

THOUSIF S N1
Tera Contributor

when a user ends the conversation on Chat bot from portal we have configured a survey with 3 questions

Now i want to have few configuration as below:

1. when user skips the first question then we dont want to create a record in asmt_metric_result table ( as of now it will still create a record even if the user skip the question)

2. If the user doesnt answer the 1st question for 15 min then i need to close the chat survey.\

can anyone please help me 

1 REPLY 1

THOUSIF S N1
Tera Contributor

@Ankur Bawiskar  can you please guide me