Need help on Surveys on virtual agent
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ā08-21-2023 11:17 PM
when a user ends the conversation on Chat bot from portal we have configured a survey with 3 questions
Now i want to have few configuration as below:
1. when user skips the first question then we dont want to create a record in asmt_metric_result table ( as of now it will still create a record even if the user skip the question)
2. If the user doesnt answer the 1st question for 15 min then i need to close the chat survey.\
can anyone please help me
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ā08-22-2023 05:06 AM
@Ankur Bawiskar can you please guide me