New parent topic not showing in mega menu

[Sarah Deady]

I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics, and everything was showing as expected.

Client has decided they want a single overall parent topic that IT, HR, and Marketing will become child topics of, instead of having them as the 3 parent topics. So I create the new overall parent topic, add it to my employee taxonomy, and then add it into the parent topic field on IT, HR, and Marketing topics so that they are now children of this new parent.

The problem is that the new overall parent topic doesn't display in the mega menu, and the 3 now children topics still do. The configuration is exactly the same as when there were 3 parent topics except there's just 1 instead of 3, so in theory I should be seeing the 1 overall parent topic in the mega menu and then IT, HR, and Marketing when I click the mega menu. What am I missing? Will it not display the parent topic if there's only 1? Or did I do something else wrong?

[Kelly Logan]

We are seeing the same issue on San Diego after implementing Employee Center - When a topic name is changed, that change will not display on the portal until a day or so later *or* if we impersonate a user as you suggested. Have you found why this is in the meantime? Or any other workarounds to refresh this 'cache'?

[WOLLMAN]

When you clone or create a new parent taxonomy, you need to link it to the portals on which you want to display it. A related list on the taxonomy form is hidden by default and lists these relationships. They link to the Portal Taxonmies table m2m_sp_portal_taxonomy. I had cloned a new employee center portal. I noticed that none of the existing menu items showed up because the topmost taxonomy structure was not associated with that new portal.

[Avinash Mattoo]

Hi Sarah, Topic names are cached and you need to logout and login again to reflect the newly created / edited Topic.

Thanks

Avinash

[Kelly Logan]

You can shortcut this sometimes by impersonating another user to recache.

[Sagar15]

Hi Sarah,

Thank you for posting the question, with your patiently waiting overnight resolving the issue, I think you can mark this as "Answered" for others' easy reference and confirmation as the answers from Avinash and Kelly resolve the issue.