New topic is visible just when clone taxonomy

[Joatan Fontoura]

Hi!

I am trying to add a new topic in a existing taxonomy but it's not beeing visible in the mega menu. My new topic has a connect content. I think it should beeing work. Therefore, I realised that if a clone the taxonomy and associate this new one on the Employee Center and after that, the new topic is visible.

Does anyone have seen this issue too?

I'm using a new PDI in Vancouver release and I've tested in another one (also in Vancouver release) but this one was upgraded from Utah. Same issue is happening in both of them.

Thank you!

Regards,

Joatan Fontoura

[Nishant12 · Accepted solution]

Hi @Joatan Fontoura  , 

The Mega Menu uses a session cache to display menu items to the user. If a topic or service portal menu item is added, the changes are not immediately reflected in the same session . Either you can impersonate as different user which creates new session or logout and login back to check the changes . 

This is done to improve performance as the mega menu in the employee center . 

thanks

[Nishant12 · Accepted solution]

Hi @Joatan Fontoura  , 

The Mega Menu uses a session cache to display menu items to the user. If a topic or service portal menu item is added, the changes are not immediately reflected in the same session . Either you can impersonate as different user which creates new session or logout and login back to check the changes . 

This is done to improve performance as the mega menu in the employee center . 

thanks

[Joatan Fontoura]

Hi!

I see... Well, I have been tried "cache.do" but it didn't work at the moment. Actually, I just accessed my PDI right now and the new topic it showing up. You may be right. There is a delay to replicate this configuration.

Thank you!

Regards,

Joatan Fontoura

[Nishant12 · Accepted solution]

"cache.do" doesnt clear the sessions objects , clearing session objects will kick users out of application . as the mega menu is set on the user session object the cache.do doesn't help here . Impersonate or logout/login is the only way to get the latest updates from taxonomy in mega menu.

[Joatan Fontoura]

Yeah, sure! 😮

I didn't know that about "cache.do"!

Thank you for teach me! 😄

Regards,

Joatan Fontoura