(portal) "view" to the screen after submit with sc_cat_item

[masaki_ogawa]

Enter the required information in sc_cat_item and click “submit” to be taken to the “id=ticket” screen.
At that time, we do not want to display any extra fields.
For example, is there a way to have “view” be automatically specified when the screen transitions?

(I want to add [&view=View Name] to the end of the URL.)

[debendudas · Accepted solution]

Hi @masaki_ogawa ,

For editing the ticket view you need to navigate to All > Standard Ticket > Standard Ticket Configuration

Here you can configure the fields that you want to show in the ticket page

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍!