Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I get. Everything is OOB configuration for Xanadu. The article is just text.
I have seen some solutions recommended on the community but they all require backend access to ServiceNow. We need something that front-end users can use. I would think this would be OOB functionality that doesn't require much setup, but maybe I am missing something.
(It seems to be an issue when printing any page in Employee Center - not just knowledge articles)
Any recommendations are welcome. Thank you!
Sure thing! We built a widget that sits on the esc_kb_article_view page above the article body. It opens the page in another browser tab, but without the SN "wrapper" interface; just the HTML of the KB itself. You can then print through the browser as normal.
The trick is appending &sysparm_use_polaris=false" to the URL to prevent the SN interface from loading.
You can remove the sysparm_media=print parameter if you like; it won't hurt anything. It simply removes the title header with Home, Edit, etc. options:
Here's the construction for the widget. There might be a more efficient way to handle it, but this works for us. 😁
Body HTML Template:
<div class="text-right">
<a ng-if="::!c.isMobile"
id="print-article"
class="kb-end-buttons"
target="_blank"
href="/kb_view.do?sysparm_article={{::c.data.number}}&sysparm_stack=no&sysparm_force_row_count=25000&sysparm_media=print&sysparm_use_polaris=false">
<span class="glyphicon glyphicon-print"></span> Print Article</a>
</div>
Client controller
function KBArticleTitleController($scope, $location, spUtil, cabrillo) {
var c = this;
c.isMobile = spUtil.isMobile() || cabrillo.isNative();
}
Server script
(function() {
data.number = ''; // Stores the Knowledge Article Number once found
// Function to search the current URI for the parameters within the "candidates" array
function getArticleParam() {
var candidates = [
'sysparm_article',
'sysparm_article_id',
'sys_kb_id',
'kb_article',
'article_id',
'sys_id' // Removed 'id' from the list
];
// Loop through the "candidates" array to check if any of the parameters exist in the URI and returns the value
for (var i = 0; i < candidates.length; i++) {
var val = $sp.getParameter(candidates[i]);
if (val) return val;
}
return '';
}
// Run the "getArticleParam" function and record its output to the "idOrNumber" variable
var idOrNumber = getArticleParam();
// Initiate new GlideRecord within the "kb_knowledge" table
var gr = new GlideRecord('kb_knowledge');
// Locate KB from the "kb_knowledge" table directly by "sys_id"
// (for KB portal and Employee Center)
if (gr.get(idOrNumber)) {
data.number = gr.getDisplayValue('number') || '';
return;
}
// Locate KB from the "kb_knowledge" table by "number" if "sys_id" was not available
// (for ESC portal with article number in URL)
gr.initialize();
gr.addQuery('number', idOrNumber);
gr.query();
if (gr.next()) {
data.number = gr.getDisplayValue('number') || '';
return;
}
})();
