requester should be able to add additional comments

jennv
Mega Guru

Hi guys, 

i have to do the following task: requester should be able to add additional comments. For the moment they are unable to leave additonal comments, only can see them (backend and portal). My table is sn_shop_purchase_requisition . 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@jennv 

so what's your concern?

are they not able to see that field? if yes then check field level READ ACL for your table

if they are able to see but unable to write then check if field level WRITE ACL for your table is allowing it or not.

if you don't have field level WRITE then create 1 for your table on that field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@jennv 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sorry, i changed scope and it worked, i created the rule for read and write for all snc_internal users, but still not working, cant see the field as snc_interal user.

jennv
Mega Guru

They dont see the field additional comments at all ... I thought so too, i checked access controls for field additional comments, and there are a lot of acls for different tables, there is no read or write for my table sn_shop_purchase_requisition .  So i tried to create one, but it gives these errors and the acl isnt created.

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