Sources box is not showing esc portal
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09-15-2025 04:30 AM
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
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09-15-2025 06:51 AM - edited 09-15-2025 07:02 AM
Hi @jaiho_rai
The Sources box is OOB , but if you don’t see it, the page may not contain the widget by default.
You can check it by doing the following:
Go to Service Portal Configuration and click on Designer.
In the search bar, type the page ID you want to check, for example: sw_search .
Open the page from the results.
If it’s missing, you can add the widget manually to the container you want, then Save & Publish.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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09-16-2025 05:15 AM
What is the widget name for the source?