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Sources box is not showing esc portal

jaiho_rai
Kilo Sage

Sources box(right side ) ,  Please provide the steps on how to configure it to show that box.

 

 

jaiho_rai_0-1757935751964.png

 

11 REPLIES 11

M Iftikhar
Giga Sage

Hi @jaiho_rai 

The Sources box is OOB , but if you don’t see it, the page may not contain the widget by default.

MIftikhar_0-1757944042060.png

 


You can check it by doing the following:

  1. Go to Service Portal Configuration and click on Designer.

    MIftikhar_0-1757944944445.png

     

  2. In the search bar, type the page ID you want to check, for example: sw_search .

    MIftikhar_1-1757944119426.png

     

  3. Open the page from the results.

  4. If it’s missing, you can add the widget manually to the container you want, then Save & Publish.

    MIftikhar_2-1757944159142.png

     

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

What is the widget name for the source?