Stream external content for AI search

[Vineet Yadav1]

We are looking to move from zing search to AI search for Portals.

One of the challenges we are facing for scripted search source.

Have gone through documentation of AI search and the methods are using flow with scheduled jobs.

Is there any way to set the flow trigger for ingestion when the user query the portal.

Appreciate your help on this query.

Regards,
Vineet

[Isaac Vicentini]

Hi @Vineet Yadav1!

I've studied this approach to implement it for one of my clients, and I concluded that it's not feasible to do it this way.

Even if you manage to trigger the Flow for ingestion after the user's search, you should know that the redirection is asynchronous, meaning it won't wait for the Flow to complete ingestion before redirecting the user to the results page.

Suppose you somehow manage to bypass this and make the redirection synchronous. In that case, the Flow execution, data ingestion, and communication between layers is very slow, which would lead to a poor user experience as they'd need to wait for the page to load.

Ideally, you should aim to ingest as many documents as possible in advance to make this readily available to the end user.

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Regards,

Isaac Vicentini.

[Vineet Yadav1]

Hi Issac,

Thank for your suggestion.

Yes agree on user experience part it will be not good.

There are two API which we are using Microsoft API and ServiceNow API.

Microsoft API is doing whole tenant search so thinking to use SharePoint Connector but its having some disadvantages.

ServiceNow API is brining KB results from different ServiceNow instance so thinking of flow with schedule for KB articles.
Do you have any suggestions how do we maintain the user criteria of KB in AI search.
Both ServiceNow instance user profiles are same 

Regards,
Vineet