As can be see I the screenshots attached, I want to squeeze in more words into the tile so that user is as much informed as possible. How can I maximize the amount of characters that can be put inside the content card? All this should be achieved only on the topic I am working on viz. “Test - 2nd June 2025” in the screenshots.
For ex – currently, we see only 2 lines of short description (or as we call it – help text) reflected in the content card. We would like to see 3 lines.
I found this discussion and it seems to go into an endless rabbit hole → https://www.servicenow.com/community/employee-center-forum/change-label-on-content-card/m-p/3057787/... , esp @Pooja_Patil 's comment as highlighted in screenshots.
Question 1 – How do I find what the current character limit for short description on the content card/ tile?
Question 2 – How do I achieve my requirement, only for the topic I am working on?
I cloned “Taxonomy Content Card” widget in my PDI and made the following replacement in the HTML body
The below was initially present ↓↓↓↓
<div class="item-description text-ellipsis text-ellipsis-two-line">
<span ng-bind-html="c.description"></span>
</div>
And I replaced that with the below ↓↓↓
<div class="item-description text-ellipsis text-ellipsis-three-line">
<span ng-bind-html="c.description"></span>
</div>
I also added this in the CSS section
.three-line-ellipsis {
display: -webkit-box;
-webkit-line-clamp: 3;
-webkit-box-orient: vertical;
overflow: hidden;
text-overflow: ellipsis;
white-space: normal;
}
But I don’t see any changes reflected.
Since I cloned, do I need to deactivate the original widget?
I ultimately opened Employee Taxonomy Topic in Page Designer , hoping to see if the changes I made have been reflected there (screenshot attached) but got this message → “Error Warning: This is a High Risk file that might get updated again in later releases. Do not alter this file unless necessary.”
Will someone please advise?
Any suggestions woould be appreciated
Hello @Pooja_Patil - please don't mind if I ask another question. I am quite confounded by "instance of the widget topic-content"
There is only 1 topic content as I see currently. Please check screenshot below.
If I want to create an instance of my own widget topic content, do I have to create a new page for it?
@iamkurt , when widget is added on the page, it creates it's own instance.
For ex, on emp_taxonomy_topic page, here's the instance of Topic Content. Click on the Instance link.
You can also get to it from Widget Instances list. Service Portal > Widget Instances
@Pooja_Patil - Thanks for the response.
1) Is topic_content enough or do I need the CSS code to add to below three widgets?
widget, content-card
widget, catalog-content
widget, topic_content
2) Is CSS enough or do I need to make some HTML changes?
3) I see there is a high risk message flashing. What are the risks and caveats I need to know before proceeding with modification of this file? Will the operations team have lots of headaches during upgrades?
4) Furthermore, I cloned the topic_content widget but I am in the dark about how to create its instance for a specific page, or better yet, for a specific topic. I have attached screenshots below and also PDF and XML export of the same. Would you please help here?
