There are no Approvals showing

Rajendar3
Tera Contributor

When I click on "My Tasks" in the header, it displays empty approvals, despite the fact that the user currently has pending approvals (To do). I have verified in my PDI, and it is functioning correctly there. I am uncertain about what might be missing in my instance.

Rajendar3_0-1691503184225.png

 



1 ACCEPTED SOLUTION

Dan O Connor
ServiceNow Employee
ServiceNow Employee

@Rajendar3 Make sure you have ToDo filters correctly setup 

 

DanOConnor_0-1691673092420.png

 

In the To-Dos configuration check the Approval record and ensure its active and correct.

 

Approvals come as part of OOTB, so possible that someone has changed this, or you have approvals that are not configured in the filter 

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8 REPLIES 8

Dan O Connor
ServiceNow Employee
ServiceNow Employee

@Rajendar3 Make sure you have ToDo filters correctly setup 

 

DanOConnor_0-1691673092420.png

 

In the To-Dos configuration check the Approval record and ensure its active and correct.

 

Approvals come as part of OOTB, so possible that someone has changed this, or you have approvals that are not configured in the filter 

Rajendar3
Tera Contributor

Thank you @Dan O Connor 

Hi Rajendar,

Can you please brief me on the steps to resolve this issue.

Regards,

Navya

Ravi Kumar A
ServiceNow Employee
ServiceNow Employee

@Team, You may find the following topic useful.  approval experience reference

A list of reference items around approval hub are available here in documentation:
Thanks
Ravi
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