Approvals not showing on portal

[Peter W1]

Hello!

We are in the process of migrating to Employee Center (non-pro) and while doing some testing I encountered an issue that I cannot resolve. In our test environment there are users that have pending approvals which I would expect to appear in the tasks section under 'My Active Items' however it shows zero. I have seen posts where others have the same issue as me however after going through the information posted I still haven't resolved the problem. These approvals are in the sysapproval_approver table.

Solved: Approvals doesn't show up on "My Tasks" in Employe... - ServiceNow Community: I checked our 

'todoPageUtils' and it is out of the box. No modifications.

Solved: Re: There are no Approvals showing - Page 2 - ServiceNow Community: The filter is out of the box and from what I can tell, the approvals should be showing.

Solved: Re: End Users Can't View Approval Details in Emplo... - ServiceNow Community: Someone posted something about making sure the 'approval_user' role is assigned. I assigned this role to the user and then I was able to see the approvals when I impersonated them in our dev environment. However when I look at the role description it says this is associated with a fee and to confirm license entitlement before assigning it. Based on that description and from my understanding in reading other posts, it shouldn't be required to have this role in order to review and approve/reject requests. With our current system there are some managers with no roles assigned to them and they can see approvals so I'm hoping we don't need to go the route of role assignment.

Does anyone have other suggestions I can try to figure out why approvals are not showing? Or do I need to assign out this approval_user role to anyone and everyone who is a manager within the organization?

Thanks,

Peter

[Mark Manders]

I think the code in the widget is looking at you having the approval role or not. That's also the way ServiceNow designed it: if you need to approve anything, you need to have the role (and pay for it).

I think, over the years, on SP, that role validation has not been done and for ESC it is a requirement. 

Looking at your issue from a ServiceNow point of view: you are currently not paying for something that is paid and that is the thing you need to do now.

You could check for the validation in the widget to see if you can go around it, but if ServiceNow ever starts checking on the users approving vs the users having the approval role, they will come to you with the request to purchase more approval roles.

[Ravi Kumar A · Accepted solution]

@Peter W1 You may find the following topic useful.  approval experience reference

A list of reference items around approval hub are available here in documentation:
Thanks
Ravi
Product Content 

Employee Center Pro