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08-08-2023 07:02 AM
When I click on "My Tasks" in the header, it displays empty approvals, despite the fact that the user currently has pending approvals (To do). I have verified in my PDI, and it is functioning correctly there. I am uncertain about what might be missing in my instance.
Solved! Go to Solution.

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08-10-2023 06:12 AM
@Rajendar3 Make sure you have ToDo filters correctly setup
In the To-Dos configuration check the Approval record and ensure its active and correct.
Approvals come as part of OOTB, so possible that someone has changed this, or you have approvals that are not configured in the filter
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08-08-2023 07:30 AM
Did you check what's the filter preset on My Tasks in the header?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-09-2023 11:42 PM
I am unable to locate where it is configured. Could you please provide guidance?
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08-10-2023 01:30 AM
you can check that portal page and search that widget
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-11-2023 09:43 PM
Can you please brief on what changes needs to be done?
Regards,
Navya