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04-02-2024 04:44 AM
Hi Community! Good Day!
I'd like to ask for help. I created a custom taxonomy and its topic/child topics. Also, added the content for each topics. They are already displaying in the topic page, but the problem is when I tried to open an article, the page shows "Article not found". Is there anything I need to configure to be able to display the articles? Ps... the knowledge article table is also a custom table. not the oob table for knowledge.
Thank you in advance for your help.
Solved! Go to Solution.
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04-02-2024 06:00 PM
Thank you everyone for the suggestions and help.
I found the cause of the problem. The current esc portal I am using was also a custom esc portal. So when I checked the page routes, there was an existing OOB page route for esc.
This route was not applied to my custom esc since it's only applicable to the oob esc.
For the fix, I created a page route similar to the image above and the portal will be my custom esc.
Result:
Again, thank you very much.
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11-04-2024 03:46 PM
I am currently facing what I believe to be the same issue. I have both ootb page routes that are routing from Kb_article_view to esc_article_view and kb_article to esc_kb_article. I have created custom portal xxx and I created two new routes xxx_esc_article_view and xxx_kb_article. But the page is still showing "Article not found". In my new page routes would it be from kb_article to xxx_kb_article? or esc_kb_article to xxx_kb_article? Thanks for your help.