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Topic article content in Employee Center shows "Article not found"

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Erika
Tera Expert

‎04-02-2024 04:44 AM

Hi Community! Good Day!
I'd like to ask for help. I created a custom taxonomy and its topic/child topics. Also, added the content for each topics. They are already displaying in the topic page, but the problem is when I tried to open an article, the page shows "Article not found".  Is there anything I need to configure to be able to display the articles? Ps... the knowledge article table is also a custom table. not the oob table for knowledge. 

Erika_0-1712058085606.png

Thank you in advance for your help. 

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Erika
Tera Expert

‎04-02-2024 06:00 PM

Thank you everyone for the suggestions and help.
I found the cause of the problem. The current esc portal I am using was also a custom esc portal. So when I checked the page routes, there was an existing OOB page route for esc. 

Erika_0-1712105552263.png

This route was not applied to my custom esc since it's only applicable to the oob esc.
For the fix, I created a page route similar to the image above and the portal will be my custom esc.
Result:

Erika_1-1712105916253.png

Again, thank you very much. 

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jewellauber
Tera Expert
In response to Erika

‎11-04-2024 03:46 PM

I am currently facing what I believe to be the same issue.  I have both ootb page routes that are routing from Kb_article_view to esc_article_view and kb_article to esc_kb_article.  I have created custom portal xxx and I created two new routes xxx_esc_article_view and xxx_kb_article.  But the page is still showing "Article not found".  In my new page routes would it be from kb_article to xxx_kb_article? or esc_kb_article to xxx_kb_article?  Thanks for your help.

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