Topic Content Widget does not show connected Content (Catalog items)

[Dario12]

Hello,

I've tried to find the solution but does not seem like someone has experienced the same issue as i have.

I'm trying to setup Employee center and while creating topics and child topics i've encountered an issue where i cant see my catalog items.

I have setup the topic relations like the hierarchy example below:

IT [0 Catalog items]
 - IT Hardware [0 Catalog items]
     - Computer [4 Catalog items - 1 Knowledge article]
     - Mobile Phone [4 Catalog items]
 - IT Software

 - IT Access
   

There are 4 catalog items in Computer and 4 catalog items in Mobile phone.

I Have made sure that the catalog items are active and are visible in our old service portal for me, but in Employee center, they are not.

However, i have tried to add a knowledge base article, and that one is visible for everyone. So i can add these and they are visible, but when it comes to catalog items, they are not.

I've also impersonated someone else after every change, since the bug with cache is still existent.

Does anyone have any clue of what i have done wrong?

Best Regards,

[Susan Britt]

I have not seen this issue for any of the EC or EC Pros that we've implemented. Have you confirmed the topic page isn't filtered to show knowledge only?  

If you run the scheduled job "Populate Taxonomy Content Order" and clear cache, do they appear?

[Dario12]

Hey Susan, 

The filter is greyed out and set to 'All'  and sort by 'Popular'. So i can't change it.

Nevermind, this is because i have nothing there. When something is visible it's not read only.

I can see record producers that i have added, get help etc, but not catalog items. 

When i go to the Scheduled job "Populate Taxonomy Content Order" , the advanced tab is empty, but i added the following new ContentPopularityUtil().populateOrderOfContent(); and clicked "Execute now".

It did not help me show anything.

Best regards

[Susan Britt]

Can you validate if the catalog items are in an active catalog and active category? Can you search and find the catalog items in EC?  It could be that the EC portal record has specific "catalogs" associated with it, and the catalog items are in one that is not included.

The code is the same for record producers and catalog items, so they should all work  if the record producers do.

[Dario12]

I've tried all of the things ( so i thought) but i went over it once again after your comment. 

Apparently i missed to try 'Availability' which is set on 'Desktop' only. 

I changed it to 'Desktop and Mobile' and the items started to show up... Thanks! 

I tried to find this on Order Guides but seems not to exist, so i tried to change on the items it contains but did not help. Do you maybe have any clue to what to make them appear? 

Best Regards,

Dario