Topic Content Widget does not show connected Content (Catalog items)

[Dario12]

Hello,

I've tried to find the solution but does not seem like someone has experienced the same issue as i have.

I'm trying to setup Employee center and while creating topics and child topics i've encountered an issue where i cant see my catalog items.

I have setup the topic relations like the hierarchy example below:

IT [0 Catalog items]
 - IT Hardware [0 Catalog items]
     - Computer [4 Catalog items - 1 Knowledge article]
     - Mobile Phone [4 Catalog items]
 - IT Software

 - IT Access
   

There are 4 catalog items in Computer and 4 catalog items in Mobile phone.

I Have made sure that the catalog items are active and are visible in our old service portal for me, but in Employee center, they are not.

However, i have tried to add a knowledge base article, and that one is visible for everyone. So i can add these and they are visible, but when it comes to catalog items, they are not.

I've also impersonated someone else after every change, since the bug with cache is still existent.

Does anyone have any clue of what i have done wrong?

Best Regards,

[Susan Britt · Accepted solution]

You can add the "Availability" field to the list layout for the Order Guides and change from there.

[kmohammed]

It sounds like you have set up your topics and child topics correctly, but the catalog items are not showing up in the Employee Center. This could be caused by a few different things.

First, make sure that the catalog items are assigned to the correct topics.
Second, check the permissions for the catalog items to ensure that the correct roles have access to view them.
Third, you may want to check the instance for any cache related issues and try to clear it.
Fourth, ensure that the Catalog Item is active and not in a draft state.
Fifth, you may want to check that the catalog items are not filtered out by any filters on the Employee Center.
If none of these suggestions resolve the issue, you may want to check the instance's system logs for any related error messages.