Translations are not working as expected in employee center

[dev_S]

Hi All,

I have a issue with translations where topics are not getting translated in employee center search for other languages even though the translation records are available in the " sys_translated_text " table as mentioned in the screenshot.
Thanks in advance.

[Sarthak Kashyap]

Hi @dev_S ,

Please try to enble the debugging 

There are multiple translation tables are available in servicenow like - sys_documentation, sys_translated, sys_translated_text, sys_ui_message, sys_choice

Try to check in all above table, for example prefix start with MSG it is coming from sys_ui_message table, if prefix start with TRT it is coming fromsys_translated or sys_translated_text table. Try to create record in that table.

Also check below link

https://www.servicenow.com/community/international-localization/everything-you-ever-wanted-to-know-a...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[dev_S]

Hi @Sarthak Kashyap ,

Thanks for the reply I have attached the screenshot for reference the same topic is getting translated in the Topics list but in the filters Topics and subtopics not able to figure out what is the issue.
Thanks for the support.

[Sarthak Kashyap]

Hi @dev_S ,

Did you try to enable debugger ? 

Check for the prefix and I think it is coming from message table. Check there for that particular key.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[dev_S]

Hi @Sarthak Kashyap ,

I have enabled debugger and tried as attached screenshot for reference and created translation record in " sys_translated " table still its not getting translated.
Thanks for the support.