Why AI Suggestions in AI search are not clickable

[Community Alums]

Hi All, 
We recently upgraded to Washington DC from Utah, and we noticed a new functionality named "AI suggestions" coming up in our search results in the service portal but these "AI suggestions" are not clickable.

Can anyone please help us to know whether this is the expected behavior and is it possible to make these "AI suggestions" Clickable?

Thanks,

Anu

[Sid_Takali]

Hi @Community Alums https://www.servicenow.com/community/intelligence-ml-articles/ai-search-faq/ta-p/2307953 

[Gerard Dwan]

Depending on the portal, you may need to update your Search Results Actions table to make sure everything is inline. There is a more generic click through guide available on the support site if needed: KB1634729