When i search for catalog items in the esc portal, it is showing catalog item record as suggestions.

kiran115
Tera Contributor

When I search for a catalog item, it shows a suggested item, and if I select it, it opens the Maintain Item Catalog Item record. How do I disable this?
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3 REPLIES 3

Luiz Pires
Kilo Guru

Are you using AI Search?

Yes,  @Luiz Pires

Gerard Dwan
ServiceNow Employee
ServiceNow Employee