Yokohama release brings a wave of innovation—especially in AI and automation. But tucked inside this release is a less-celebrated yet powerful feature that security-conscious organizations will want to know about: Access Observer. In this article, we...
Now Assist in Docs Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in S...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
It is a question we get all of the time and its not so simple yet it can be crucial to you successful application portfolio practice and it could impact you enterprise architecture program since the application portfolio is a crucial tool in an EA pr...
Technology Portfolio Management (TPM) is ServiceNow’s Application Portfolio Management facility that allows Enterprise Application teams to align the technology components that make up these systems and understand/visualize the manufacturer / publish...
Enterprise Architecture July 2025 Store release - Zurich Please check out the Delta Decks attached to this post for release overview Value Evolution - July 2025 Zurich/July 2025 Store Release Please review ServiceNow's Zurich/July 2025 release ...
Architectural Insights while modeling will be a great enabler for EA work. We’re researching the Next-Gen feature by leveraging Hyperscalers (AWS, Azure, GCP, etc.) and incorporating architectural insights into our EA product. This is a great opp...
If you want to improve something, you likely need to measure it first. When it comes to management, disposition and rationalization of a Business Application inventory, the Indicator and Scoring framework is a powerful and flexible tool. On Jun...
With our ServiceNow Xanadu release, Application Portfolio Management (APM) was renamed as Enterprise Architecture. Most all this content refers to APM but is still relevant to Enterprise Architecture. ServiceNow Enterprise Architecture does not re...
We’re bringing strategy, architecture, and work execution together like never before. Join us in person at Nexus 2025 for Strategic Portfolio Management (SPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM). This is your f...
Enterprise Architecture does not yet have an indicator that consider the counts of non-approved technology technical debts by a given business application. This article provides an example of how you might create your own (until such time as the pro...
The Business Portfolio in Enterprise Architecture Workspace provides the user with a view of the Enterprise's Business Capability model,how the Business Application portfolio supports the Capabilitiesand the Health and Viability scoring for the Capab...
Recommended Trainings for Enterprise Architecture ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills,...
The Yokohama release introduces powerful new capabilities to enhance efficiency, collaboration, and decision-making for Enterprise Architects. Architecture Decision Record Summarization streamlines the review process by generating concise summaries o...
Enterprise Architecture Implementation Path (Xanadu Release Version) Please refer to the attached Implementation guide for best practice recommendations.
ServiceNow® Enterprise Architecture ServiceNow Enterprise architecture (EA) allows your organization to see its business capabilities and value streams based on all key elements of the enterprise. EA helps you understand and connect business, techno...
Follow these steps to install and configure Enterprise Architecture. 1 Request the apps listed below from the app store, as well as their dependencies. Several of these plugins are denoted as optional and may not be licensed, depending on the S...
Enterprise Architecture Frequently Asked Questions Welcome to our Frequently Asked Questions guide for Enterprise Architecture. This FAQ is developed for our new customers starting their journey with Enterprise Architecture. What is Enterprise Ar...
Guide overview Here’s an overview of the topics we will cover in the guide: Familiarizing yourself with Enterprise ArchitectureDeciding on business outcomesCharting your implementation path Working with ServiceNow expertsChoosing self-implementation...
We've seen quite a few requests for a Report on Business Capabilities in which the Capabilities are pivoted out such that the first column(s) is a root or level 0 capability, the next column level 1 and so forth. A Database view can be used for this...
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