Enterprise Architecture articles

Enterprise Architecture Implementation Guide

Enterprise Architecture Implementation Path (Xanadu Release Version) Please refer to the attached Implementation guide for best practice recommendations.

Enterprise Architecture Business Outcomes & KPIs

ServiceNow® Enterprise Architecture ServiceNow Enterprise architecture (EA) allows your organization to see its business capabilities and value streams based on all key elements of the enterprise. EA helps you understand and connect business, techno...

Enterprise Architecture Product Checklist

Follow these steps to install and configure Enterprise Architecture. 1 Request the apps listed below from the app store, as well as their dependencies. Several of these plugins are denoted as optional and may not be licensed, depending on the S...

Enterprise Architecture Frequently Asked Questions

Enterprise Architecture Frequently Asked Questions Welcome to our Frequently Asked Questions guide for Enterprise Architecture. This FAQ is developed for our new customers starting their journey with Enterprise Architecture. What is Enterprise Ar...

Enterprise Architecture Quick Start Guide

Welcome to the Enterprise Architecture Quick Start Guide If you're just starting your Enterprise Architecture journey, then you've come to the right place. This guide will help you get up to speed on activating and realizing value from Enterprise Ar...

Enterprise Architecture Welcome Guide

Guide overview Here’s an overview of the topics we will cover in the guide: Familiarizing yourself with Enterprise ArchitectureDeciding on business outcomesCharting your implementation path Working with ServiceNow expertsChoosing self-implementation...

Creating a Business Capability Report using a Database View

We've seen quite a few requests for a Report on Business Capabilities in which the Capabilities are pivoted out such that the first column(s) is a root or level 0 capability, the next column level 1 and so forth. A Database view can be used for this...

Enterprise Architecture || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Enterprise Architec...

Enterprise Architecture (fka APM) Delta Deck for Yokohama Release

Enterprise Architecture (fka APM) Delta Deck - May & Feb 2025 Release Please check out the Delta Decks attached to this post for release overview And also review ServiceNow's Yokohama release Product Documentation for Enterprise Architecture. Valu...

Application Portfolio Management

Application Portfolio Management Welcome to the Application Portfolio Management (APM) community! Our goal is to enable your learning, provide rich and relevant content to help your understandings of APM, and most importantly we want to ensure you...

Register Now! Enterprise Architecture Vision Series on March 20th

March 2025 - Enterprise Architecture Vision Series Join us for bi-annual webinar – Enterprise Architecture (f.k.a. Application Portfolio Management) Vision Series on 20th March 2025, filled with promising valuable insights, innovation, and success...

Enterprise Architecture (fka APM) Delta Decks for Xanadu Release

Enterprise Architecture (fka APM) Delta Decks for the Aug'24 and Nov'24 Store releases are attached below. Please also review ServiceNow's Xanadu release Product Documentation for Enterprise Architecture. Enterprise Architecture (fka APM) - Release...

Register Now! Enterprise Architecture (fka APM) Vision Series on September 12th, 2024

Join us for bi-annual webinar – Enterprise Architecture Vision Series on 12th September 2024, filled with promising valuable insights, innovation, and success stories. Following the impact of the last edition, we’re gearing up for an even more...

Register Now! Application Portfolio Management Vision Series on March 12th

Register Now! (Link for AMS Region, see below for other regions) Join us for bi-annual webinar – Application Portfolio Management Vision Series on 12th March 2024, filled with promising valuable insights, innovation, and success stories. Follo...

APM Delta Decks for Washington Release

Check out the Enterprise Architecture (fka APM) Delta Decks for Xanadu Release! APM Delta Decks for the Washington Family, Feb'24 and May'24 Store releases are attached below. Please also review ServiceNow's Washington release Product Documentation...

Application Portfolio Management November 2023 Store Release Delta

Hi all, There is a new Application Portfolio Management (APM) Store release out and here is a delta deck to cover the new features and updates. happy APMing !

SPM: Application Portfolio Management || Knowledge & Troubleshooting Resources

This article will no longer be updated as the topic is now deprecated and scheduled for removal from ServiceNow's capability portfolio.Please refer to my article about Enterprise Architecture, which now includes all reporting and analysis capabiliti...

APM Out of the box fields: Guidance from ServiceNow

One of the most common questions we receive from APM customers is: Which out-of-the-box (OOB) APM fields should we use? What is the ‘best practice’ or ServiceNow’s guidance on using OOB fields? As with most ServiceNow applications, adding new fields ...

Application Portfolio Management Vision Series on Sep 26th – Register Now!

Join us for the Application Portfolio Management (APM) Vision Series event, a biannual virtual webinar, on Tuesday, September 26th. This is an opportunity to explore our vision for APM and learn from trailblazers leveraging APM to reduce costs and mi...

Technology Risk Calculations in Application Portfolio Management's TPM

One of the most popular features of Application Portfolio Management (APM) is Technology Portfolio Management (TPM). The module of APM allows users to first identify a normalized inventory of Software and Hardware technologies that comprise a parti...