beige line in dispatcher workspace

[Joshua Chen MTL]

hi team,

what is the beige color meaning in the dispatcher workspace?
- desmond row is all beige
in past SN videos, you had text that mentioned crew  (see here ''installation crew member'' 

and where can i find this config setting? 

[SalmatO · Accepted solution]

Hi Joshua,

• Beige row = Crew assignment

• It visually differentiates crew leads or crew schedules from individual resources.

• Used when tasks are assigned to a crew instead of a single user.

How to confirm:

1. Go to Field Service > Crews

2. Check if "Desmond" is listed as a Crew Lead or Crew Member

3. If yes, the beige row confirms Desmond is being scheduled as a crew resource

The beige row color isn't a setting you can toggle directly. It is rendered through the Dispatcher Workspace UI code (via the Now Experience UI Framework).

What you can configure indirectly:

• The assignment record type — if Assigned to is a Crew record, the system auto-renders it with beige.

• This logic is embedded in components like:

  • Dispatcher Workspace > Workspace Configurations (only for layout and data sources)

  • Field Service Assignment logic in:

    • AssignmentUtils

    • FSMDispatchUtils Script Includes

[Joshua Chen MTL]

TY @SalmatO  what about the text? when/how is it toggled on /off, in my PDI i  only have the beige line