Google Maps in Dispatcher Workspace showing straight line instead of route

[frustysnape]

Hello,

In our Dispatcher Workspace, instead of displaying the actual route the agent should travel, it is only showing a straight-line calculation. I have already set the property to use "Google Maps API" to calculate the time and route, but it still displays a straight line in Google Maps.

May I know if any additional configuration is required on the Google side to make this work?

Thanks

[Joshua Chen MTL]

What SN release are you, yokohoma zurich? older? In the SN doc - that API is not mentioned Google Maps APIs for Field Service capabilities, and in the Google doc, it looks like its a legacy API Directions API (Legacy) overview  |  Google for Developers.   and now the legacy one has been replaced by ''route api'' - which we turned on 😞