What is Best Practices? Does it replace Now Create?

[Mary Hain]

ARTICLE UPDATED JAN. 2026.

As of December 2025, ServiceNow has launched a unified destination site for all ServiceNow implementation and delivery guidance for ServiceNow customers and partners—Best Practices, featuring the GRC collection.

Best Practices consolidates guidance previously spread across multiple locations (including Now Create) to provide centralized information for the entire customer journey, including onboarding, implementation, support, and security. 

Best Practices replaces the Now Create portal, not the Now Create content or methodology. Now Create content from the last two family releases are still available on Best Practices.

What is Best Practices?

Best Practices organizes information by methodology and is designed for easy searchability, downloadability and discoverability. In addition, we added targeted recommendations for successful implementations. 

Curated expert resources provide guidance on how to implement, upgrade, and optimize on the ServiceNow AI Platform—organized by product, phase, and real-world use case.

Best Practices still offers step-by-step delivery guidance based on real-world experiences and proven leading practices that was found in Now Create. This guidance is based on the expertise of thousands of successful implementation participants and offers a prescriptive methodology, tailored to current needs, addressed by role, and guided by an intuitive user experience.

What GRC resources does it offer?
The GRC collection features standardized leading practices content that we know drives successful implementations, including:

• Success Packs - Curated ServiceNow asset bundles that guide end-to-end delivery for specific business goals using best-practice templates.
• Process Guides - Best-practice process design templates that align business needs to ServiceNow workflows, roles, KPIs, and configuration steps.
• Recommended Implementation Sequence - Roadmaps guiding phased ServiceNow adoption to optimize rollout, align dependencies, and maximize platform value.
• Scoping Guide - Structured discovery tools to define scope, assess readiness, and reduce delivery risk for ServiceNow implementations.
• Starter Stories - Predefined Agile user stories to accelerate ServiceNow builds, aligned to platform capabilities and best practices.
• Process Workshop Presentation - Facilitated session materials designed to drive alignment on business processes, roles, and KPIs during early-stage ServiceNow planning.
• Implementation Guide - Step-by-step guidance for deploying ServiceNow products using best practices to ensure scalable, aligned, and low-risk implementation.
• Domain Overview Technology - Provides information regarding the technology and processes, along with high-level insights to be used by the implementation team before starting the project.
• Implementation Insights - Actionable lessons from real deployments to help teams anticipate issues, adapt plans, and drive smarter ServiceNow implementations.

If you can’t find what you need, use the “Give Feedback” button on the Best Practices site to communicate with the ServiceNow content team.  And check out the Best Practices Community Post.

[Fredawan]

has anyone used it?

It seems to be a static depiction of a project plan without any option to add any project specific data, or am I missing here something?

[Alessandro Alme]

Hello @Fredawan,

ServiceNow Platform Implementation training shows how Now Create can be applied in real project. 😉

Thanks,

Alessandro.

[Fredawan]

hello Alessandro,

thank you for your e-mail.

This is exactly what I was looking for.

It would have been nice to have a direct link from Now Create to ServiceNow Platform Implementation On Demand.

thanks again

[Alessandro Alme]

Hello @Fredawan,

I agree! ServiceNow Platform Implementation training is recommended for all Certified Implementation Specialist certifications (take a look, for example, at the CIS-ITSM exam blueprint). I think it would be nice to have a mainline certification for 'Platform Implementation'—this is very important knowledge for everyone who works with ServiceNow.

Thanks!

[petervranich]

Hi,

I am trying to access the Now Create portal via the link Mary provided, https://www.servicenow.com/nowcreate, but it redirects to https://learning.servicenow.com/nowcreate and returns a blank page and a 404 not found error.

Has the Now Create moved?

Thanks

Pete

[Simon Hendery]

Hi @petervranich 

Yes, Now Create content was recently moved and now sits within Now University (previously Now Learning).

https://learning.servicenow.com/nowcreate will take you to the Now Create home page. However, there are some access restrictions with Now Create. To access the content you need to log in with a ServiceNow account with suitable credentials, for example, someone who is registered as working for a ServiceNow partner organization. 

[petervranich]

Hi @Simon Hendery ,

Thanks for that. So, it seems I have the right URL but not the right access.

That is going to make it hard to complete some of the training courses.

Thanks for the insight.

Much appreciated

Pete

[Simon Hendery]

Hi @petervranich 

It shouldn't impact your ability to access any of the ServiceNow University courses or the related learning material. If it is, post the details... there may be some other issue that needs solving. 

[Kody]

Hello,

I'm interested in using Now Create as an implementation resource.
I exported some Success Packs as CSV files and opened them.
I see the exact same tasks in all files.
There are 158 of them, and the process and task names are the same between Success Packs.
Are there any differences between all Success Packs?

[Alessandro Alme]

Hello @Kody 

Yes, there are differences between Success Packs depending on the project type. For example, the Core Platform Upgrade Success Pack does not include the Get Started phase or certain processes.

Additionally, each Success Pack comes with its own specific assets (which, in my opinion, is one of the most important distinctions between them).

Thanks,

Alessandro.