Access Controls on Delegate table for non itil to have same access as ITIL

[MichaelRauch]

I want non ITIL users to have the same access as the ITIL users. Where User is read only but everything else is editable. I have tried a few things but non ITIL users are only read only.

[Subhajit1]

Hi Michael,

Can you please elaborate your Query. Is it that you want your non-roled users to have the same level of Delegate access as your ITIL users?

[MichaelRauch]

1. Yes. Itil has the excact acces that i would like my non role users to the delegate table.

The only thing i can do is take read access from non role, and take read/write from itil.

Every attempt to give write access to non role had no luck.

Not sure whats going on.

Thank you very much for your response.

[Subhajit1]

Hi Michael,

On an OOB Delegates table, there is a Write ACL:-

Delegate.User

The role to perform the action is approval_admin.

Remove the role from the ACL.

Also ensure that the Non-Roled users have access to Approve/Reject records on the sysapproval_approver table.

Also, add the Delegate Related List to the Self-Service View of the User form on the My Profile module.

Let me know how it goes.

[MichaelRauch]

removing that role does not get me what i am looking for. i would like to keep that there because that only looks at the user field. So itil and non role users will only be able to edit the delegates for themselves.

I looked at the sysapproval_approvers table and everything looks oob. Not sure what i would do or why.

the delegated related list is there and working.

The last thing i need it non role users to be able to edit every field except user field just like ITIL

thank you again for your response!!!