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‎05-29-2020 01:00 PM
I have few controls for which attestations are not at all getting created.
The control is already associated to the attestation. I notice this happening, when I make some changes to the attestation in our dev environment and then commit those changes to the Test Instance.
And then it stops working for some reason, even if it was working fine earlier.
Anybody else had similar issue in the past? Any idea, what could be the reason?
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Compliance Management

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‎06-01-2020 06:05 PM
So this is what I Found out.
The Attestation has a Related list 'Assessable Records'. But that's not what matters.
What matters is the Assessable Records Related list under Metric Categories record.
Every time an update made to the attestation using attestation designer, system deletes the existing metric category and create a new metric category record. So any Category Assessable Records linked to old metric category gets unlinked, but it doesn't update those assessable records to the new Metric Category.
So make sure when you are updating the attestation and moving it to another instance, update the assessable record in the Metric Category to link your controls.
Please mark this response as correct or helpful if it assisted you with your question.

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‎06-01-2020 06:05 PM
So this is what I Found out.
The Attestation has a Related list 'Assessable Records'. But that's not what matters.
What matters is the Assessable Records Related list under Metric Categories record.
Every time an update made to the attestation using attestation designer, system deletes the existing metric category and create a new metric category record. So any Category Assessable Records linked to old metric category gets unlinked, but it doesn't update those assessable records to the new Metric Category.
So make sure when you are updating the attestation and moving it to another instance, update the assessable record in the Metric Category to link your controls.
Please mark this response as correct or helpful if it assisted you with your question.