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SCTASK Approval Flow Customization for IRM Catalog Item

Hi Team, We have a requirement within IRM to develop a catalog item. The catalog form has been created, and we are currently working on configuring the approval workflow. Upon submission and managerial approval of the request, SCTASKs are to be gener...

Understanding GRC Architecture

  When working with Governance, Risk, and Compliance (GRC) in ServiceNow, one of the most important things to understand is how the underlying data model is structured. The slide we’re looking at provides a high-level overview of the core tables that...

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Triggering Smart Assessments for Risk

Hi,Requirement: Create smart assessments and initiate the assessment for risk in advanced risk assessments I was able to create a assessment category for RiskCreate assessment template for RiskCan someone please suggest how to trigger the SMART asses...

shanker1 by Giga Guru
  • 749 Views
  • 2 replies
  • 0 helpfuls

How to use templates in workspaces

I'm having trouble using templates (the ones stored in the sys_template table) on workspaces - for example, the Compliance Workspace or the Risk Workspace.I tried to follow the steps listed in Solved: Using Templates in Agent Workspace - ServiceNow C...

PDF To Docx

Hi,We are currently working on a proof of concept (POC) in our Personal Developer Instance (PDI) within ServiceNow. As part of this POC, we are generating a PDF file from an HTML Template and attaching it to the Risk Response Task table.However, inst...

srujancherr by Tera Contributor
  • 761 Views
  • 4 replies
  • 0 helpfuls

UI Action to generate PDF

Hi,I installed Document Template plugin and added my own HTML Template, I can preview from Document template template form, but I want same capability to preview and download the pdf from Incident table, can anyone help me on this.

srujancherr by Tera Contributor
  • 726 Views
  • 6 replies
  • 1 helpfuls

How do I change or default the landing page for users?

Dear experts, I have included an ITIL role for an user but I would like to change the default landing page to the task page instead of this page that I am currently viewing from his view. How do I do so?The current view: The Task View: 

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ChuanYanF by Tera Guru
  • 320 Views
  • 2 replies
  • 0 helpfuls

Confidential records for sn_risk_advanced_risk_assessment_instance table

Has anyone utilized the confidential records feature in GRC and apply it on sn_risk_advanced_risk_assessment_instance table?   sn_compliance_policy_exception is already configured in confidential records out of the box and it's working fine. However ...

PZ2 by Tera Contributor
  • 463 Views
  • 1 replies
  • 0 helpfuls