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05-29-2020 01:00 PM
I have few controls for which attestations are not at all getting created.
The control is already associated to the attestation. I notice this happening, when I make some changes to the attestation in our dev environment and then commit those changes to the Test Instance.
And then it stops working for some reason, even if it was working fine earlier.
Anybody else had similar issue in the past? Any idea, what could be the reason?
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Solved! Go to Solution.
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Compliance Management

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06-01-2020 06:05 PM
So this is what I Found out.
The Attestation has a Related list 'Assessable Records'. But that's not what matters.
What matters is the Assessable Records Related list under Metric Categories record.
Every time an update made to the attestation using attestation designer, system deletes the existing metric category and create a new metric category record. So any Category Assessable Records linked to old metric category gets unlinked, but it doesn't update those assessable records to the new Metric Category.
So make sure when you are updating the attestation and moving it to another instance, update the assessable record in the Metric Category to link your controls.
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05-29-2020 01:14 PM
Hi
Best!
Ben F.
ʕノಠᴥಠʔノ*:・゚✧.

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05-29-2020 02:18 PM
Hi
I moved it using update set. We just have one attestation and it is there in all the instances. I just added a new field to the attestation.
And it used to create attestation for the end user fine. So I am not sure, what happened after the changes.
The control is instantiated and has Creates Controls Automatically set to TRUE.
Below is a screenshot of the control.
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05-29-2020 05:20 PM
Check the logs. When you Attest, are there any errors generated?
Is Metric Type definitely published?
Have you removed any questions?
Have you tried to attest with a different Metric Type? With a copy of that existing Metric Type (created in the TEST instance, dif update set!) ?
Check if the Control is listed as an assessable record.

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06-01-2020 05:05 PM
Check the logs. When you Attest, are there any errors generated?
No. I dont see any errors in the logs.
Is Metric Type definitely published?
Yes. It is in Published State.
Have you removed any questions?
No. I have added a new question. But then it works for a control and it doesn't work for another. So I wanted to understand, what is the rootcause of this. Because this has happened more than once after making changes to the attestation.
I debugged the code and confirm, it enters below function, but not sure, what happens after that. Because I dont have access to AssessmentCreation.
createAssessments: function(typeId, sourceId, userId, groupId) {
return (new SNC.AssessmentCreation()).createAssessments(typeId, sourceId, userId, false, groupId);
},
Have you tried to attest with a different Metric Type? With a copy of that existing Metric Type (created in the TEST instance, dif update set!) ?
With a different want, it will work. But i wanted to find out the rootcause of this. Because if we see this issue in prod, it will be a problem.
Check if the Control is listed as an assessable record.
Yes. It is.
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