We recently implemented our Vulnerability Response module within SN. Currently, with our policy exceptions we can go through the normal approval process without entering impacted controls, but since implementing the VR module, when we receive a polic...
Hello Experts,Could anyone explain me what are the issue identification rules in audit managementI need these rules to explain in pptPlease help Thank you,Ujjwala
Hello,I have an ask from a client they are requesting that viewing issues are limited to the Assigned to and their manager and the Issue Manger and their managers (with the exception of the overall compliance admin and manager). The user in the "issu...
Hello Team,I have two fields reference field on the form. On creation of Ticket i want add two Groups users in CC. Fields are Approver and viewer both are referring to the Group Field. how can i achieve these in serviceNow?@Community Alums
The example below shows the dependency Map for CI Relationships. In our instance, we have already created CI Class Hierarchy using the CI Class Manager for a Business Service, Application and Database. What I understood from most of the GRC training ...
Hi everyone ! My customer would like to report on the next attestation date of his controls. Unfortunately, there is no existing OOTB data or field that provides this information. However, we can estimate the next attestation date by considering the ...
@Community Alums
Hello Experts, I am working on a document, I need to add audit management task lifecycle, interviews,walkthroughs etc.Could anyone assist me on this please? Thanks in advance!ujjwala
Hello Team,I am using GRC Tool in Tokyo version and trying to save one client callable script include however it's prompting a message "Select a user role for Access Control on this Client Callable Script Include". When I am selecting a role it's cre...
We are working with a client who is using multiple ServiceNow instances for IRM (one instance for the US and the other for Europe)I was looking for use cases for multiple instances of IRM in different geographical areas. How can these two instances w...
Running into multiple issues with Policy Exception. Anyone know why? Here are the scenarios: Requester submissionIf an end user submits a new policy exception, it greys out the compliance approval field and auto-approves the request.Control objectiv...
Hi there, I have been pulled into assist with an issue with the attestation assesments. My knowledge is very limted in this area, so reaching out to see if anyone can help. The team want to start assigning attestations to users in the instance. The f...
Hello Team,I have 2 fields I want to make mandatory based upon different different view. and also want to make mandatory on workspaces. How can I achieved that?@Community Alums
When viewing the Risk Overview Dashboard (Risk > Overview) the heatmap charts (Inherent Risk Heatmap and Residual Risk Heatmap) no longer have numbers or borders. When you mouse over each box it does show the count of risks, so the underlying data is...
We just recently upgrade our GRC modules and notice that "Control Objective" field is now mandatory, even for our ad-hoc controls that doesn't tie to any Control Objective (CO). Per further investigation, we noted a UI Policy on Control record that m...
