Our organization is new to ServiceNow, we are starting to capture Controls. Can anybody tell me what is the purpose of the Category and Type fields in the Controls entry screen? What do you use them for? Thanks for the advice
I need to modify filter conditions(if there are 3-4 records in the risk assessment table for the same risk we need to show only the latest risk assessment record) in the below heatmap. If I'm clicking on the edit option it is redirecting me to UI Pag...
Hi all,Long story short, had an SEM turnover while we were mid-stream in setting up BCM. I'm taking over and have used BCM many years ago so some things I cant recall or have changed. Current difficulty is in understating the "Score timeframe mapping...
Hi All, Would request someone can explain how the issue risk rating is getting calculated in vendor risk assessment. Also, how to modify the ootb formula and make it count of issue-based. For eg 2 issues critical, 1 medium then critical, 1 issue crit...
Hi Everyone,I've received an email notification referring to the scheduled job has identified inactive entities. When you open the link, it will go directly to the list of entities (that are active). And so I just typed in "Inactive Entities" in Serv...
On the workspace (compliance), has multiselect option worked for anyone on the List type of field !!?? I am facing issue like whenever selecting multiple options from the list earlier record got wiped off . when I have selected one approver from th...
where can i find the workflow which governs the status of a control during its life cycle . I mean i am after the workflow which decides that on taking a particular action , the control status will move to this . please guide , where to find the oo...
Hi, My organization has about 17 agency customers, and each agency customer has a varying number of business applications (1300 total applications across the enterprise), all of which are expected to comply with my organizations 18 information secur...
Has anyone implemented the capability to cancel a vendor tiering assessment? From my knowledge, the only way to effectively cancel a VTA is to manually set the "Active" flag to false. 2nd question - Has anyone implemented the capability to reassign ...
Hello everyone.I have an issue regarding Scheduled jobs, the below script is running fine in business rule and with background Scripts but not with scheduled jobs, can you please help me with the below script. It is used to update the 'u_sla_indicato...
I have installed all the IRM plugins that includes continuous authorization and monitoring. Normally, you will find the document template and also the document script in the CAM module. But in Rome Build date 09/16/2021 version I couldn't find it. Th...
Hi, Is it possible to see the list of users who has compliance manager role in Service Now? If Yes, Where can I see it? Thank you!
Hi, Can someone recommend a tutorial video or a demo of the whole audit management in service now? I've been doing research but it would be better if there's a demo on this. Thank you!
Hello Guys, Is there a way to remove the "Recovery Tasks" tab from the workspace view? Tried removing it the usual way, by removing it from the related list in the Form View. But looks like the "Recovery Tasks" tab is not added in the form view (Wor...
hi all I am trying to update the status of a control ( sn_compliance_control) using a backend script . will "state.setValue('Attest')" work or do i need to find the number corresponding to each state of the control . If yes , how do i do that