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Could not find a table sn_doc_html_template / Document Template table?

I have installed all the IRM plugins that includes continuous authorization and monitoring. Normally, you will find the document template and also the document script in the CAM module. But in Rome Build date 09/16/2021 version I couldn't find it. Th...

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Ba10 by Tera Contributor
  • 1099 Views
  • 3 replies
  • 0 helpfuls

Resolved! Compliance Manager Role

Hi,  Is it possible to see the list of users who has compliance manager role in Service Now? If Yes, Where can I see it? Thank you!

jajay by Tera Contributor
  • 722 Views
  • 1 replies
  • 1 helpfuls

Audit Engagement - Validate vs Fieldwork

Can someone briefly explain the difference between Validate vs Fieldwork in Audit Engagement Process? Because in Validate you get to choose whether it's effective or ineffective, and in Fieldwork you also get to do the audit tasks assigned to you. 

jajay by Tera Contributor
  • 555 Views
  • 2 replies
  • 1 helpfuls

Audit Management - Tutorial / Demo

Hi,  Can someone recommend a tutorial video or a demo of the whole audit management in service now? I've been doing research but it would be better if there's a demo on this. Thank you!

jajay by Tera Contributor
  • 1978 Views
  • 2 replies
  • 3 helpfuls

Resolved! BCM Workspace View | Remove tabs

Hello Guys,  Is there a way to remove the "Recovery Tasks" tab from the workspace view? Tried removing it the usual way, by removing it from the related list in the Form View. But looks like the "Recovery Tasks" tab is not added in the form view (Wor...

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Resolved! update state via script

hi all  I am trying to update the status of a control ( sn_compliance_control) using a backend script .  will "state.setValue('Attest')" work or do i need to find the number corresponding to each state of the control . If yes , how do i do that  

Gary22 by Tera Contributor
  • 645 Views
  • 1 replies
  • 0 helpfuls

Evidence Request Collection Details

I have a use case to assign multiple Evidence Request tasks on the same "Evidence For".   It is part of the Audit Process for the team. The system doesn't allow this, has anyone else come accross the same issue?  How did you resolve it? #Evidence Req...

Control state and status

Hi all, When control has only one attestation responder, and when he attested, control will move to review automatically but when control ahve multiple attestation responders then even all attested, control will not move to review state automatically...

ServiceNow Core SOC reports

Hi All, I need to get latest ServiceNow Core SOC Reports for audit.I have credential for Core reports access.please help to find SOC reports.

Error encountered while importing shared list from UCF

Hi,I am facing this error while configuring UCF -"Error encountered while downloading UCF content. Try again or contact your system administrator for further assistance."I looked into the UCF Shared Error list on ServiceNow docs but none of the resol...

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