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Resolved! Archer and servicenow integration

Hello, What are the ways to integrate ServiceNow with RSA Archer? My client has its issues management on RSA Archer but they want to leverage the continuous controls monitoring feature of ServiceNow and therefore they wish to have a centralized issue...

Resolved! GRC indicators

Hi. I want to know about the Indicators and indicators templates inside Governance, Risk and Compliance (GRC). I know from the documentation that Indicators monitor a single control or risk and Indicator templates allow the creation of multiple indic...

Syed14 by Mega Guru
  • 2451 Views
  • 5 replies
  • 10 helpfuls

No risk assessments available message in service portal

Hi All -  I have a PDI on Tokyo instance and when I go to Service portal - My GRC --> My risk assessments, there are no records visible although I have risk assessments under assess state.I am using advanced risk and below screenshot:  

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MK6 by Tera Contributor
  • 494 Views
  • 3 replies
  • 2 helpfuls

BCM Impact Categories - RTO / RPO

Setting up your BCM Impact Categories only allows you to indicate whether or not the category "contributes to" either the Recovery Time Objective (RTO) or the Recovery Point Objective (RPO) but not both.  Initially I setup my categories. e.g. Legal, ...

Need help avoiding duplicate controls.

We are in the process of adding our frameworks, policies and regulatory documents.  Then we will parse these into citations and into control objectives.  Of course many of the control objectives are looking for the same conditions, for example say th...

Roger Grim by Tera Contributor
  • 722 Views
  • 4 replies
  • 0 helpfuls

Customizing ServiceNow

Can I customize ServiceNow for my product needs?I plan to hire full stack devs for this issue following this guide. Will I succeed? Have anybody had such an experience?

davewhiteee by Kilo Contributor
  • 850 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hierarchy of policies vs control objectives

Hi,I was wondering if anyone knows what is the difference of creating a hierarchy of Policies (One parent policy with one or more child policies) and a hierarchy of Control Objectives (One parent Control Objective with one or more child Control Objec...

Compliance Management Workspace ACL for Role/Group

Hi All, can you please suggest how to add ACL for the Compliance Management Workspace, Based on the role user was able to see Ex:https://docs.servicenow.com/en-US/bundle/tokyo-governance-risk-compliance/page/product/grc-workspace-compliance/concept/g...

Krishna J by Tera Contributor
  • 756 Views
  • 2 replies
  • 0 helpfuls

How is the Recovery time achievable(RTA) being calculated?

How is the recovery time achievable (RTA) being calculated? I have only known about the description of it from the docs https://docs.servicenow.com/bundle/paris-governance-risk-compliance/page/product/grc-business-continuity-management/concept/bcm-wo...

Bojamma M A by Tera Contributor
  • 777 Views
  • 1 replies
  • 0 helpfuls

is ServiceNow HIPAA compliant

Trying to determine if ServiceNow meets HIPAA ComplianceCan anyone answer this of point me to an article the explain this?Thanks,Bob

rje55 by Kilo Explorer
  • 7312 Views
  • 3 replies
  • 0 helpfuls

Resolved! Add CSS style to GRC - Article template

Hi, i have a article template with html type and i would like to add a css styling. There is no css field to do it.More exactly - i want to add a watermark to the policy.

Resolved! Engagement Approval

Hi  I have a sample of 49 Audit Tasks, 2 are marked as closed complete. When should the approver receive a request to either approve or reject the engagement? Is it only after all tasks are closed and no pending open tasks.  

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jajay by Tera Contributor
  • 1072 Views
  • 3 replies
  • 3 helpfuls

Data Owner vs Control Owner

Hi  Can someone enlighten me between the difference of Data Owner and Control Owner Thank you

jajay by Tera Contributor
  • 783 Views
  • 3 replies
  • 1 helpfuls