Forum Posts
Level Wise Smart assessment
Hi,I have a question related to smart assessment.In smart assessment I added multiple sections like Level 1 and Level 2.Each section contains multiple questions.Now I want that the user may able to access level 2 only when the user complted the whole...
Combine Smart Assessments
Hello Community, I am facing issue with combining Smart Assessment. Even though I have assessments from same template and open state, I can't get it combined. As per the docs, it should combine once clicked. What can be the issue? Thanks
How to use the self service password reset in the Vendor Assessment Portal. "forgot password"?
We have rolled out Vendor Risk Management and are testing the Vendor Assessment Portal (from a Vendor perspective). When using the "Forgot Password" feature on the login page, everything works fine, except that the email notification is directing th...
Resolved! encryption of attachments from service portal
How the attachments can be encrypted from Service portal?The encryption works for me from Servicenow application, but when i load from portal- it is not encrypted and it never asks also for attaching encryption.Any one knows any widget to do so.Thank...
Resolved! how to configure client script for shopping hub checkout record producer.
We have created the following client script on the Shopping Hub checkout record producers. We want to fetch the product short description and autopopulate the part description field using an on-load client script. However, this script is not working ...
Basic Indicator Issues - Auto-Close When Indicator Passes?
Question about indicator issue auto-closing Situation:Issue created from when a basic Indicator fails (Issue Source = "Indicator Failure")Basic indicator now passes after data in the database is updatedIssue remains open - requires manual closure Que...
Resolved! Can the attestation questionnaire be able to open up for edit once it is submitted?
Dear experts, I would like to ask if we are able to open up the attestation form questionnaire for the BU to edit their response again and to submit again after it is submitted for the first time? Currently I am testing using the GRC Classic Attestat...
How to Automate Risk Assessment for Multiple Risks Using Smart Assessment and Flow Designer?
Hi all, I'm working on automating the Risk Assessment process using Smart Assessment.I have already created a Risk Identification template in the Smart Assessment Workspace.The goal is to identify risks for multiple entities, and then automatically t...
Resolved! Smart assessment questions showing as Skipped for conditionally visible questions
I have configured the smart assessment template and there are several conditionally visible questions on my assessment form. One issue i noticed is, these conditional questions are shown as Skipped ( as shown in the screenshot) when the conditions ar...
Multiple Risk Identification Questionnaire in one Risk Identification Configuration
Is there a way to initiate multiple risk identification questionnaire(metric type) to one risk identification configuration. If yes, how do we able to do so? Problem Statement: Create risk identification configuration for emerging enterprise risk cla...
Resolved! IRM Control Tower..where can I find it?
Hi friends, Where can I find this dashboard? I see it on the IRM product page but struggling how to find this IRM control tower in my instance. Thanks for the help.
Condition on number field in attestation form
Hi experts, How do create a validation rule in attestation form? I have 2 numbers fields (Total Population and Total sampled test) how do i create a validation to ensure that total sampled test does not exceed the value for total population? Any help...
Reducing Customizations in GRC Risk Assessments (CIA & CMDB Integration)
Hello GRC Experts, Our team is looking to streamline and reduce customizations within our ServiceNow GRC Risk Assessment process, specifically concerning the use of Confidentiality, Integrity, and Availability (CIA) classifications. Currently, we uti...
Policy : Skip awaiting approval state
Hello,I see in the IRM documentation that for a policy workflow that :Process Flow: Awaiting ApprovalOnce a policy has been reviewed, it moves on to the next stage. If someone has been assigned to be an Approver, the policy will move on the Awaiting ...
