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Help Menu/Section

Hi All, I want to leverage the Help section in the top-right corner of the screen for my users and point them to our internal Documentation for ServiceNow IRM/GRC.  I would like to have this based on the form the user is on, Issue, Policy, Engagement...

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How to Transition Controls Stuck in "Attest" Phase to "Monitor"

Hello GRC Community, During a control attestation campaign, I've noticed that some attesters don't complete their assessments, which results in certain controls remaining stuck in the "Attest" phase. Is there a way (excluding Fix Script) —either via ...

Resolved! SCF Framework implementations

I am currently exploring the implementation of the Secure Controls Framework (SCF) in our organization. While conducting my research, I came across the Autorotative sources and control objectives on the official SCF website (https://securecontrolsfra...

Veeresh468 by Tera Contributor
  • 4703 Views
  • 5 replies
  • 2 helpfuls

I could not find the Vendor Portal plugin.

Dear experts, I would like to know whether this GRC Vendor Portal plugin is expired or changed its name? Because I could not find this plugin even though I type in the ID of this vendor portal. I already installed the vendor risk management plugin, a...

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ChuanYanF by Tera Guru
  • 728 Views
  • 8 replies
  • 0 helpfuls

Policy Lifecycle Document

Hi Everyone, Can anyone provide me policy management lifecycle detailed document?Lifecycle comprises of all five stages - Draft , Review,Awaiting approval,publish , retired.How policy moves from one state to another ,which business rule gets activate...

UCF Implementation Common Controls

Is there a way to bring the "Implementation" UCF Common Controls into IRM along with the "Mandated" and "Implied" common controls?

tw1920 by Tera Contributor
  • 813 Views
  • 5 replies
  • 0 helpfuls

UCF Updates

What is ServiceNow's stance on the best way to integrate updates to UCF in ServiceNow? If we have a control objective that we are actively using, and UCF remaps their common controls in a manner that removes that control objective IRM from our baseli...

tw1920 by Tera Contributor
  • 485 Views
  • 2 replies
  • 0 helpfuls

Resolved! Group Factors in Advance Risk Assessment

Hi All, I've a requirement to create an assessment with the below set up,Confidentiality for regulatoryConfidentiality for FinanceConfidentiality for safety Integrity for regulatoryInventory for financeInventory for safety The same as above for avail...

shanker1 by Giga Guru
  • 666 Views
  • 2 replies
  • 0 helpfuls

Handling Phishing Scams

Hello,   I am new to this forum and have only been in ServiceNow for about a half year. Where I could use help with is in the "phishing" area. We get buried in phishing e-mails almost on a daily basis. We have an e-mail address where these can be sen...

doughender by Kilo Explorer
  • 3369 Views
  • 9 replies
  • 0 helpfuls

Resolved! Smart Assessment - Entity & Control Fields

How can we bring the Control & Entity fields for a particular smart assessment on the smart assessment form? Previously for classic attestations these fields used to be present so it was easier to see which entity is related to the attestations. I ha...

GRC - Fiscal year reporting

When building a bar chart using fiscal year, the x axis doesn't display the label (.i.e. the FY).  But if i change it back to Calendar year it does,  Is there any way to get the Fiscal Year labels  to display?  Thanks    

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Mark P by Tera Contributor
  • 695 Views
  • 4 replies
  • 0 helpfuls