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Resolved! New Indicator properties

Hi, Recently three new Indicator properties were added:sn_grc.indicator_execute_business_rules_on_indicator_job_runsn_grc.indicator_task_execute_business_rules_on_indicator_job_runsn_grc.indicator_result_execute_business_rules_on_indicator_job_runThe...

Resolved! Indicator Scheduled Jobs

Hi, Working with Indicators there are a couple of Scheduled Jobs:Two of them are False by default.The docs tell us: The GRC indicator nightly run job executes the indicators.So, why is this job de-activated by default? What are the use-cases for Acti...

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Change lable on buttons in audit workspace g_modal.confirm popup

Hello All, I'm trying to change the button labels on this popup from Cancel and OK to Yes and No. Tried switching to g_modal.showFrame and then the functionality was not working properly. Is there a way to change the label in g_modal.confirm? Both cl...

RandiReyna by Tera Contributor
  • 1092 Views
  • 4 replies
  • 0 helpfuls

Policy Exception Properties

A question that I'd appreciate a second set of eyes on: we are setting up Policy Exception and investigating the difference between two properties and how they interact. (Accessed through Policy and Compliance > Administration > Properties module)1 -...

JF7 by Tera Contributor
  • 1052 Views
  • 2 replies
  • 2 helpfuls

What is the use of Issue Triage?

Dear community, may I know what is the use of Issue Triage and how to make any issue falls under this category? Because whatever I do I cant seem to make any of my issue appear under the issue triage list.

ChuanYanF by Tera Guru
  • 1594 Views
  • 1 replies
  • 2 helpfuls

IRM Revert to out of box

Hello We have a highly customized version of IRM applications P&C, Advanced Risk and Audit. We would like to revert these apps back to out of box. What is th best strategy to revert to OOB considering we will have to uses the same ServiceNow instance...

rajeeshraj by Tera Guru
  • 1140 Views
  • 6 replies
  • 4 helpfuls

custom fields on user table

Hi,We need to bring in additional attributes from LDAP. We need to show additional information for affected users on security incidents like last password change; AD group etc.Should we create custom fields on sys_user table to store this data and th...

UjjwalJ by Tera Contributor
  • 251 Views
  • 1 replies
  • 0 helpfuls

Resolved! Applicable Entity classes not showing RAM for all entities under it

When we add the Entity class to the "Applicable Entity Classes", it should should the RAM for all the entities under the entity classes listed. Below screenshot is a reference of showing adding multiple entity classes. But when I created a new RAM an...

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Varun Sai by Tera Contributor
  • 609 Views
  • 4 replies
  • 0 helpfuls