Dynamic Policy Acknowledgement

[Jon Collins2]

Hi Folks, I am new to using Policy Acknowledgements, but I am trying to figure out how to design an acknowledgement that is dynamic and "catches" new employees that meet certain criteria.  

For instance, for any employee where department is "IT", or is changed to "IT", then assign policy acknowledgement X. I am not seeing any way to design a dynamic acknowledgement. Am I missing this or does it not exist?

Thanks in advance!

[Community Alums]

Hi @Jon Collins2 ,

OOTB, you cannot Run the campaign dynamically unfortunately, you will need to launch a Policy Acknowledgement camapign again.

As, even i got this requirement, i tried achieving it using a Flow, but what i got was error due a business rule "Enforce Unique by Policy" which stops creating a policy acknowledgement for a policy which already has a active policy acknowledgement. 

[Community Alums]

Hi @Jon Collins2 ,

[Anushree Randad · Accepted solution]

Hi @Jon Collins2 ,

It is possible to do this in the product OOTB today. You can configure audience with employees from 'IT' department, and as long as the acknowledgement campaign is valid, it will send out acknowledgement instance to any new member added to the group or satisfying the filter query on audience. 

Let us know if you have additional questions on this.

Thanks,

Anushree Randad

Senior Manager, Product Management

IRM, ServiceNow

[Jon Collins2]

Thanks Anushree! This is exactly what I was hoping for.