GRC issue due date field calculation

[Prachi Tikhe]

Planned start date 

Planned end date

Due date

These above fields on the issue record are not automatically updating the calculation.

Users had to do the calculation manually.

Checked business rules.

Within the 'dates' tab on the issues new record form, the 'due date' field does not inform the 'Duration(duration)' and 'Planned end date' fields. This has to be manually calculated.

Output should be, on the form when a due date is entered, it automatically updates the 'Duration(duration)' and 'Planned end date' fields.

[Ankur Bawiskar]

@Prachi Tikhe 

what do you mean by manually user had to do?

If there is some BR which is configured to run and calculate the difference and set the duration then only it will work

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Prachi Tikhe]

@Ankur Bawiskar User have to enter the calculated value manually into the field.

There is BR but that script is not working.

[Ankur Bawiskar]

@Prachi Tikhe 

is that an OOB BR?

If yes then are you sure that BR condition is getting satisfied so that it runs and performs the calculation

Is that a custom BR and if yes then check why it's not working?
share the BR configuration screenshot and the script used inside it