GRC: Risk Response Lifecycle

ervinpaul
Tera Contributor

Hi Everyone, 

 

Just a question, I just want to know what job/script/flow/function create a risk response task for risk assessment?

I've been trying to assess a risk record and when I got to the stage "Respond" and click the Create Risk response task it does not create a record under Risk Response Task related list regardless of the Type. Can anyone help me checking this one?

 

Thank you!

1 ACCEPTED SOLUTION

jaikishan1
ServiceNow Employee
ServiceNow Employee

hi @ervinpaul ,

The "create risk response tasks" is a UI action defined on the Risk assessment(sn_risk_advanced_risk_Assessment_instance) table.
This action then evaluates the condition and accordingly executed the function from script include "RiskAssessmentUtils()".

You need to debug the UI action and script include to determine why the tasks are not being generated.

Regards,
Jai

Please mark this as helpful if it solves your query.

Regards,
Jai

View solution in original post

2 REPLIES 2

jaikishan1
ServiceNow Employee
ServiceNow Employee

hi @ervinpaul ,

The "create risk response tasks" is a UI action defined on the Risk assessment(sn_risk_advanced_risk_Assessment_instance) table.
This action then evaluates the condition and accordingly executed the function from script include "RiskAssessmentUtils()".

You need to debug the UI action and script include to determine why the tasks are not being generated.

Regards,
Jai

Please mark this as helpful if it solves your query.

Regards,
Jai

Hi Jaikishan! 

 

Thanks for the tip! upon investigation there are some discrepancies from our 2 instance that's why it doesn't work. What we did is to repair/upgrade the plugin under GRC: Advanced Risk to fix it.

 

Thank you!