GRC: Smart Assessment not showing a publish button

David347
Tera Contributor

‎11-21-2024 05:49 AM

I have just implemented Smart Assessments for Risk Identification, although I can create a new template, I am unable to publish it. From other videos I see that it has a publish button in the top right hand corner, but mine does not.

 

Can anyone advise some checks to troubleshoot?

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Utsav Murarka
ServiceNow Employee
ServiceNow Employee

‎11-21-2024 08:46 PM

The visibility of Publish button is determined by the "Check template access" data broker. You can check the code for the same in sys_ux_data_broker record named "Check template access".

 

There are 3 cases in which the Publish button won't be visible:
1. The template is already published

2. The template is retired

3. Logged in user doesn't have write access to the published field of the template.


Since you mentioned you are creating a new template, Point no. 1 & 2 shouldn't apply. Could you please check if the logged in user has access to edit the "published" field on the template record by navigating to the record directly, and checking the classic UI form's Published field, if it is read-only or editable for that user.

 

Thanks.

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