I forgot password on the vendor portal

[Ashik3]

Hi,

As I vendor,If I forget the password - I am supposed to click on 'Forgot Password' on the login screen. However, When i click on the Forgot Pwd link it takes me to the OOB PWD Reset application ui and does the verification. But As I a vendor, this functionality sometimes throws an error , sometimes it says verified and an email has been sent with the new temporary password.

Have you faced this issue ? Appreciate your help!

Thanks,
Ashik

[Eric Feron]

Hello Community, Ashik needs help 🙂

Ashik, have you asked Support?

Thanks.

[amaradiswamy · Accepted solution]

Hi,

Is password reset application configured in your instance to handle password reset for user accounts?. The vendor contacts will be stored in a table vm_vdr_contact which is a child table of sys_user

As per OOTB, vendor analysts will be able to update passwords for vendor contacts. You may modify vendor portal login page to include a hyperlink and upon the click it will open a new email with respective group copied in to address.

To automate this, you can copy servicenow instance email and write an inbound action to set the registration_status field on vendor contact record to not registered and OOTB there is a BR on this table which will reset the password and trigger an event to send notification. (take a look at that script once)

[tsylte]

Is this still an issue? Seeing something very similar and trying to understand what pieces interact with the Vendor Portal login.