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‎08-21-2019 01:21 AM
I need to create the process flow of risk management module in servicenow. Can someone help to understand the entire process?
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‎08-21-2019 06:18 AM
Hi Nikhil,
Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues.
The complete risk process involves all areas of your organization working together.
- Audit committee
- IT steering committee
- Risk officers (conduct a risk assessment and identify all that can go wrong in business)
- All levels of management (assist the risk officers with the identification of what can go wrong in their processes)
https://www.servicenow.com/products/risk-management.html
If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons..:)
Thanks
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‎08-21-2019 06:18 AM
Hi Nikhil,
Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues.
The complete risk process involves all areas of your organization working together.
- Audit committee
- IT steering committee
- Risk officers (conduct a risk assessment and identify all that can go wrong in business)
- All levels of management (assist the risk officers with the identification of what can go wrong in their processes)
https://www.servicenow.com/products/risk-management.html
If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons..:)
Thanks
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‎09-06-2019 04:40 AM
The entire process depends on your customer's requirements.
The "order" of record creation in ServiceNow could vary - but I think this is what you want to know.
- Create Risk Statements - these are your templates
- Group the Risk Statements by Risk Frameworks
- Assume that Profile Types are already identified. Apply the appropriate Profile Type to a Risk statement. This will generate the Registered Risk records.
- Registered Risks have a lifecycle all their own.
- Draft
- Assess - this is when an assessment (survey) is sent to the risk owner for completion.
- Respond - moves automatically to this state once all assessments are complete
- Some time during one of these first three states the risk scoring values are updated, indicators are added. controls are related and tasks can be generated.
- In Respond - this is where the Risk Response task is generated based on a selection on the risk response tab.
- When the risk response is complete, then the risk record moved into the next state
- Review - Risk Managers review the risk and when satisfied move it into the monitor state.
Issues may get generated either automatically or manually during this process.
Hope this helps.
