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06-08-2026 02:40 AM
Hi all!
Our instances were recently upgraded to Australia and we are in the process of migrating our dashboards to Platform Analytics. All dashboards were migrated successfully with one exception. I haven't been able to fix it and was hoping someone might help.
We have a very simple dashboard containing only 2 reports: one List report, and one Donut. They both report on the same custom table. The Donut report groups records by State and is working fine. The List report should show a list of records that have a specific State, but it doesn't display anything - just the message "No data available", even though there are records. I can see them in the Preview when building the report, and I can see them in the list view for that table.
I have tried creating the report from scratch, removing the filter to just have the report show all records, changing the table to sys_user just to see if I can see anything at all, I have tried to add List reports to other dashboards - to no avail. It seems that List reports are just not working at all, no matter the table, scope, or filter applied. What am I doing wrong and how can I fix it? I have double checked ACLs and dashboard permissions, but nothing seems to work.
Solved! Go to Solution.
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06-08-2026 04:15 AM
To anyone who might be having the same issue: it was solved after I updated the Data Visualizations plugin (souce: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1920861)!
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06-08-2026 03:01 AM
Hi @Ana41
Check this KBs for migrating your legacy reports to Platform Analytics Dashboard.
KB1578131 Platform Analytics Migration Center guidelines and troubleshooting
Platform Analytics Academy - March 20th, 2024 - Platform Analytics Migration Center
Also Refer: Important Update on Legacy Reporting and Analytics with Australia Release
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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06-08-2026 03:07 AM
Hi @Ana41
Check https://www.youtube.com/watch?v=VNQIps6_JRE
KB0736982 Published reports do not show all expected data
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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06-08-2026 04:15 AM
To anyone who might be having the same issue: it was solved after I updated the Data Visualizations plugin (souce: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1920861)!