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3 hours ago
Hi all!
Our instances were recently upgraded to Australia and we are in the process of migrating our dashboards to Platform Analytics. All dashboards were migrated successfully with one exception. I haven't been able to fix it and was hoping someone might help.
We have a very simple dashboard containing only 2 reports: one List report, and one Donut. They both report on the same custom table. The Donut report groups records by State and is working fine. The List report should show a list of records that have a specific State, but it doesn't display anything - just the message "No data available", even though there are records. I can see them in the Preview when building the report, and I can see them in the list view for that table.
I have tried creating the report from scratch, removing the filter to just have the report show all records, changing the table to sys_user just to see if I can see anything at all, I have tried to add List reports to other dashboards - to no avail. It seems that List reports are just not working at all, no matter the table, scope, or filter applied. What am I doing wrong and how can I fix it? I have double checked ACLs and dashboard permissions, but nothing seems to work.
Solved! Go to Solution.
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2 hours ago
To anyone who might be having the same issue: it was solved after I updated the Data Visualizations plugin (souce: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1920861)!
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3 hours ago
Hi @Ana41
Check this KBs for migrating your legacy reports to Platform Analytics Dashboard.
KB1578131 Platform Analytics Migration Center guidelines and troubleshooting
Platform Analytics Academy - March 20th, 2024 - Platform Analytics Migration Center
Also Refer: Important Update on Legacy Reporting and Analytics with Australia Release
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 hours ago
Hi @Ana41
Check https://www.youtube.com/watch?v=VNQIps6_JRE
KB0736982 Published reports do not show all expected data
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 hours ago
To anyone who might be having the same issue: it was solved after I updated the Data Visualizations plugin (souce: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1920861)!