Policy Acknowledgement

[Tommy Morris]

I am looking for a way to have employees "Acknowledge" a policy in GRC. I was thinking of simply using the "Useful" UI Macro but due I was informed that the verbiage had to state "I have read and acknowledged this policy" then the Yes / No buttons could be used.

I found the UI Macro is named kb_article_helpful so I was thinking of making a copy and modifying the verbiage. Then the question is how to call that macro if the article belongs to the GRC KB.

[Richard Taylor1]

Hi Annabel,

Yes,

this is the idea of the Acknowledgement Campaign. You could get into more exotic stuff like having Quizzes based on content linked to the Policy for each user, to ensure comprehension and engagement if you're feeling ambitious!

Thanks

R

[Jan Spurlin · Accepted solution]

@Annabel and @Richard Taylor are both correct. When the Orlando version of ServiceNow is released (March 2020), Policy Acknowledgement functionality will be included.  I don't see any videos on it yet - but the Product Docs for Orlando may be useful.  Here is a link:

https://docs.servicenow.com/bundle/orlando-governance-risk-compliance/page/product/grc-policy-and-co...

The short answer on details are the following:

• On the Policy record you will be able to set up an Acknowledgement - who is the audience, where is the reference material located and how do you want people to respond.
• Then there is a new section in the app nav called Policy Acknowledgement.
• A campaign is set up that leverages the info on the Policy record.The campaigns have start/stop dates and track the statistics.  When the campaign starts, individual acknowledgement records are generated for everyone in the audience. These are easily visible from the Employee Self Service portal - there is a new GRC option - it looks like this:
• 

Hope this helps.

Jan

[Shane S_1]

Jan, it appears this functionality also exists in New York:

https://docs.servicenow.com/bundle/newyork-governance-risk-compliance/page/product/grc-policy-and-co...

It seems like every user needs to have the sn_compliance.user role.