Policy Exception Extenstion

[Nabilah]

Hi All,

Currently, you cannot request extensions beyond 180 days from the "Valid From" date. My customer wants to keep the 180 days limit and modify the extension process for policy exceptions so that when the "Request Extension" button is clicked, the valid from date will be the current date (so the date you are requesting the extension). What would be the best way to implement this so it doesn't conflict with the initial valid from date from the PE form? 

[maroon_byte]

If the user is asking for exception for the first time, how is the 'Valid from' set?

[Nabilah]

Hi @maroon_byte the user is selecting it from the portal in a "Request a policy Exception" catalog item

[maroon_byte]

Oh okay so its GRC's Request a policy exception through Service Portal and not a custom catalog item. See if below helps:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862416

Alternatively, I would suggest to create a support ticket with ServiceNow and ask for their feedback instead of customizing it.

[Rakesh Chigari]

@Nabilah   "NOT" a best practice, you are changing some value (valid from data) on policy exception record  after it is approved. During an Audit , when you show some control were non compliant for specific time and you marked them as compliant with exempted, you need to provide policy exception record as proof with valid dates. 

• Under policy and compliance->Properties -> set "Default duration for which policy exception can be requested(days)" to 365 days 
• On policy exception field, put validation that valid from date cannot be more than 180 days from valid to date, this will help you to achieve 180 days  limitation for policy exception. 
• when they click on "request for policy exception", they will be able to request extension for further 180 days but not more that that based on property Default duration for which policy exception can be requested(days)" to 365 days

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