"Generate an approval request for any table. If the approval status remains 'requested' for 3 days and is not approved, send a notification reminder. Then, if the approval is still in the 'requested' state after 5 days, check again. If it is still 'r...
We are getting NULL pointer exception error and "No assessments are available" message for vendors belonging to 2 particular company in Vendor portal (svdp). When we try to login with other Vendors belonging to other companies we get a proper list of...
Hi All, Currently, only the requestor can request an extension on policy exceptions. I have a requirement to allow a certain group for e.g risk managers to also have that ability to request an extension on a policy exception. What will be the best wa...
Hi All, I have used the recently added functionality of Auto-update Entity Owner. I follow the next steps: - Changed the Owner on the Source record - Entity Owner is dynamically changed - Ownership on the Control & Risk levels does not update to ...
Good morning, I have an issue on PROD environment that in Compliance Workspace on "Pending Group Tasks" list the filter is not working properly, no records are displayed, I can't even see the filter, but on INT environment it is working fine. I don't...
Hello,I have following requirement and it is really hard to come up with any possible solution or even a nice workaround for this:My customer performs audits in ServiceNow by making use of audit engagement record functionalities. During these audits ...
We currently have PCI 3.0 citations in our instance. I have been asked to find out when PCI 4.0 will be available from ServiceNow or a vendor. Anyone have an insight?
I have a Risk Register with over 3500 records and I have configured a Risk Assessment Methodology for these records. These records include values of Impact, Likelihood and Control Effectiveness which I configured according to a certain matrix. How ca...
The IRM (professional / enterprise) accelerator for the CIS Top 20 controls (version 7.1) is a plug-in available today. but CIS has a new version that i believe is the Top 18 controls and is a totally different list of requirements. I am wondering...
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. H...
Hi All, I have to find the difference between current date and due date in Issue Management module. Based on the due date i have to update the status in issue management. I need to get the due date in Days. Based on the days i have to update the stat...
I'm Integrating ServiceNow and Jira using ServiceNow REST API. But when i try to push data's from JIRA to ServiceNow ,Jira data's are not updating in ServiceNow. From Jira side we have created Webhook and ServiceNow side we have created scripted REST...
Hi All, where do you capture the Maximum Tolerable Period of Disruption in BCM? Thank you
Hello everyone, I have a form with a workflow- stages, i want result to be mandatory in stage third stage,
I want to hide 'View Locations' button from a specific viewbut it should be visible in Default view. Can anyone help me to achieve this?
