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Resolved! Compliance workspace

Hello,How to save the filters added in the workspace ?My need : filter the workspace list view and save the filter. Issue : When I use the filter, the next time I connect it doesn't show in the workspace list view . When I checked I dont see any 'sav...

jaikellaila by Tera Contributor
  • 719 Views
  • 2 replies
  • 1 helpfuls

Resolved! ServiceNow Licenses for Educational Use

Hello everyone,I have a question concerning the licensing of ServiceNow for educational purposes. I am interested in utilizing my personal developer instance to create a sample GRC implementation that I plan to discuss in detail in my university degr...

Risk acceptance task rejection workflow bug

We identified a flaw in the risk assessment workflow when a risk acceptance task is rejected. If a risk acceptance task is rejected, the task is automatically closed and if the acceptance task is the only risk response for a risk, the risk is automat...

Trey7 by Tera Contributor
  • 866 Views
  • 3 replies
  • 3 helpfuls

Automatic Risk and Control relationship

It seems to me that if a Control Objective has been mapped to a Risk Statement, that a Control created based on that Control Objective should create a Risk related to the Control, but that does not happen.  Am I missing something?  Do something we cu...

George P by Tera Guru
  • 1122 Views
  • 6 replies
  • 1 helpfuls

Resolved! Licence numbers and usage data - left join?

Does anyone have a simple way of comparing the number of licenced users in a product to the data usage for those users? Currently I'm searching the data usage for my product and then searching the user name who is utilising a licence. There must be a...

Resolved! HTML Link in the filed

Hi All,I am able to get the sys id of the attachments  associated  with the  KB Article and i am populating the sys id of the article in the HTML filed but i want the link  to be populated   . Can you please Provide me the HTML script to populate tha...

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sushma9 by Tera Contributor
  • 352 Views
  • 1 replies
  • 0 helpfuls

service portal

Hi Team,  I have a requirement  to  show the attachments  which is present in the KB article    in  the service portal with a link and when the user clicks 0n  the links   the attachments presents in the Kb article should be downloaded . Ex :suppose ...

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sushma9 by Tera Contributor
  • 230 Views
  • 2 replies
  • 0 helpfuls

Resolved! Overview of BCM

Hello, we are new with BCM and are looking for a high-level overview of how BCM works for our leadership team. 

Danj93 by Tera Contributor
  • 801 Views
  • 3 replies
  • 1 helpfuls

Privacy Management Classic UI

Hi everybody,As we are currently working on setting up the privacy management module, we do not see all tables and features available in the classic UI.In the workspace view all tables and features do seem to be working.Is someone aware that the priv...

Luc Figge by Tera Contributor
  • 295 Views
  • 3 replies
  • 0 helpfuls

How is the risk tier score calculated in Vendor Tiering

I have seen this question asked before and besides a link to the SN website I haven't actually seen an explanation on how this actually works. A pointer to the code that performs it may also help as I could then perhaps deduce what is happening. So t...

cjchalmers by Tera Contributor
  • 458 Views
  • 1 replies
  • 0 helpfuls

Vendor contact facing Access denier error

Hi When a new vendor contact has been created and they have received an email with temp userid/password. Upon resetting their password vendors getting access denied screen (see below) on vendor portal. It only happens when a new vendor contact has be...