Popup window/Preview does not open for the sn_grc.business_user_lite role on the Indicator Task form

[Mira1992]

Hello community,

we have this issue on the customer's TEST instance.

Popup window/Preview does not open for the sn_grc.business_user_lite role on the Indicator Task form.
It works fine for me as an admin, it works fine for the sn_grc.business_user role but when a sn_grc.business_user_lite clicks on the "i" icon, nothing happens. No popup window, nothing.
It happens on the [sn_grc_indicator_task] table for all the Reference fields.

When I click twice on the "i" icon, referenced record opens in a new browser tab.

Also, on the DEV instance, it works just fine for all the roles.

Do you have any idea how is this possible?
Thanks a lot for any help.

[Prasanna_Patil]

Hi @Mira1992 To access GRC Application we need sn_grc.business_user. 

Please check this below link if it is helpful for you :

https://www.servicenow.com/community/grc-forum/what-this-plugin-quot-grc-business-user-lite-quot-is-...

[Community Alums]

Hi @Mira1992 ,

sn_grc.business_user role is required to complete any indicator tasks, even to check the "i" icon , you need the same.

sn_grc.business_user_lite role can read .

Now, if it's working on dev , that may be because the test user can have both the roles, check with another user having just sn_grc.business_user_lite role.

[Community Alums]

Hi @Mira1992 ,

Any update?

[Mira1992 · Accepted solution]

Hello Sandeep,

There was another issue. The customer had two conflicting UI Policies on the [sn_grc_indicator_task] table:

1. A UI Policy to hide the dot-walked fields if the reference field is empty.
2. A UI Policy to change the label on the dot-walked fields.

I consolidated the UI Policies into a single one, which resolved the issue. While I'm not entirely sure why this conflict occurred, combining them appears to have fixed the problem.