Recovery Task task ids

jhammond944
Tera Contributor

‎12-20-2023 01:00 PM

When I am creating a new recovery task in a plan, I am receiving an error of "provide unique task id for the plan".  Values must be numeric, and I am attempting to start with 1, but it doesn't like this.  Is recovery task numbering unique to each plan, or is there just one master numbering sequence across all plans?

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4 REPLIES 4

Maik Skoddow
Tera Patron
Tera Patron

‎12-20-2023 07:57 PM

Hi @jhammond944 

are you doing this via script or in any UI?

Maik

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jhammond944
Tera Contributor
In response to Maik Skoddow

‎12-21-2023 06:21 AM

Not via script.  Yes, it occurs either from classic interface or from Workspace UI.

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Anil Lande
Kilo Patron

‎12-21-2023 06:24 AM

Hi,

You need to add a number that is not already available on any other Recovery task. It should not be duplicate (use unique number)

Check your table records and see if the record exist with same number. If not then use it.

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Thanks
Anil Lande
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jhammond944
Tera Contributor
In response to Anil Lande

‎12-21-2023 06:58 AM

That may be the case, but this is poor functionality on the part of Service Now if that indeed is true.  When there are multiple plans, it doesn't make sense to require users to know (or have access to) other plans to set their sequence of task numbers.

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